What are the responsibilities and job description for the Grooming Receptionist position at The Bark Spot?
The Bark Spot is seeking a qualified receptionist to join our team! Let your skills shine at our Layton location. Your skills and expertise will help pet parents schedule appointments with our experienced team of pet groomers.
Our goal is to provide loving, professional care to pets and their people by focusing on safety, care, expertise, and premium customer service experiences.
Please apply today if you want to excel in your career and grow with us!
Essential Job Duties:
- Answer all incoming phone calls
- Manage appointments and pet owner data in our ERP software
- Facilitate pet check-in. Collect and document customer requests, collect necessary signatures and vaccine information, schedule a pick-up time, and receive incoming pets
- Offering and upselling memberships and other products
- Manage pet pick-up, collect payment for services, schedule customers’ next appointment, and return pets to their owners
- Cleaning
- Represent the professionalism of our company in all correspondences
Qualifications:
- High School Diploma, or equivalent, is required
- At least two years of experience in Customer Service and excellent communication abilities (verbal and written)
- Must have hands-on experience with office equipment, such as phones and computers, in order to master the scheduling process and client data system
- Must have an attention to detail and the ability to handle multiple tasks simultaneously, such as answering phone calls, handling customer inquiries and scheduling appointments
- Must have the ability to problem solve by handling grooming clients' issues and providing timely solutions
- Must have the ability to learn pet grooming terminology and lingo
- Must have the ability and willingness to interact regularly with animals
Benefits:
- Full-time Benefits- Health Insurance, 401k, and Dental and Vision
- Modern Workspace
- Competitive Pay
- Paid time off