What are the responsibilities and job description for the Head of Internal Operations position at THE BARCODE GROUP?
About The Barcode Group:
The Barcode Group is a dynamic, full-service retail agency bridging brands and retailers across both physical and digital marketplaces. Our team brings decades of expertise with leading retailers such as Walmart, Target, Amazon, Sam’s Club, Costco, Kroger, and BJ’s, spanning more than 170 product categories. We thrive on strong, lasting relationships—with our clients and our teams alike. Our approach centers on hiring top talent, investing in professional development, and fostering a culture where each team member is empowered to succeed. Here, you’ll find the space to showcase your entrepreneurial spirit, help shape strategic direction and make a real impact on results.
Position Overview:
We’re seeking a Head of Internal Operations to join our Minneapolis Target-focused team, working alongside our talented group of professionals dedicated to exceptional service and growth for both our clients and retail partners. In this role, you will lead and scale the internal infrastructure of our business. This role is responsible for building the systems, processes, and operational discipline that enable sustainable growth, strong execution, and cross-functional alignment. This leader will oversee all non-client-facing functions and serve as the operational backbone of the organization, partnering closely with the President to ensure seamless execution from internal planning through external delivery. The ideal candidate brings deep experience in CPG and retail broker/agency environments, with a strong understanding of Target and other retailer dynamics.
Key Responsibilities:
Operational Leadership & Strategy
- Own and evolve the company’s internal operating model, ensuring scalability, efficiency, and clarity across teams
- Translate company strategy into actionable operational plans, KPIs, and execution rhythms
- Establish and enforce best-in-class team structures, processes, and workflows
- Drive continuous improvement initiatives across all internal functions
Cross-Functional Alignment
- Partner with the President to ensure internal capabilities align with client and revenue goals
- Serve as the central connector across operations, finance, and support functions
- Build systems that improve communication, accountability, and execution across departments
Retail & Vendor Operations
- Leverage deep retail experience to guide internal planning, forecasting, and operational readiness
- Oversee operational workflows that support retail and vendor execution
- Ensure internal teams are aligned with retailer requirements, timelines, and compliance standards
Team, Process, Systems & Infrastructure
- Optimize resource allocation, capacity planning, and internal workflows
- Design and implement scalable systems, tools, and reporting frameworks
- Manage operational planning cycles, including forecasting, budgeting support, and performance tracking
- Identify talent gaps and develop organizational structure to support growth
- Establish a culture of accountability, clarity, and operational excellence
Qualifications:
- 15 years of experience in CPG, retail, or retail broker/agency environments, with a strong operational focus
- Proven experience working with Target (or similar major retailers) and understanding of their processes, systems, and expectations
- Demonstrated skill in building long-term strategic business and short-term implementation plans, balancing strategic and tactical needs
- Deep familiarity with vendor management, supply chain coordination, and retail operations
- Highly analytical with experience developing KPIs, dashboards, and operational reporting
- Demonstrated success in building and scaling internal operations in a growing organization
- Strong leadership experience with the ability to influence cross-functional teams and exceptional interpersonal and relationship-building skills, including the ability to lead through influence and work collaboratively
- Exceptional organizational, communication, and problem-solving skills
- Proficient organizational and project management skills, with strong attention to detail, strong financial acumen, including experience working with P&Ls and financial analysis
- Bachelor’s Degree or equivalent