Verification & Wellness Coordination Specialist

Location: On-site

Where great people, meaningful work, and big opportunities come together.

At The Baptiste Group, we believe our success starts with our people. We’re building a team of talented, driven individuals who bring fresh ideas, strong expertise, and a commitment to doing great work every day. If you’re looking for more than just a job and want the opportunity to grow, make an impact, and be part of something bigger, we’d love to have you join us.

The Baptiste Group is seeking a dependable and detail-oriented Verification & Wellness Coordination Specialist to support verification operations. This position is responsible for making outbound telephone calls to verify telephone numbers, residential addresses, and other required contact information, and for coordinating wellness checks when applicable. The ideal candidate is professional, organized, comfortable with a high volume of calls, and committed to accurate documentation and confidentiality.

• Make outbound calls to verify telephone numbers, addresses, and other required contact information.
• Communicate professionally with individuals, sponsors, caregivers, and other appropriate contacts.
• Document all call attempts, successful contacts, updated information, and outcomes accurately.
• Identify cases requiring additional followup or an inperson wellness check according to established procedures.
• Coordinate and schedule wellness checks with appropriate field personnel when applicable.
• Provide field personnel with accurate, verified information needed to complete assigned wellness checks.
• Follow established scripts, procedures, privacy requirements, and documentation standards.
• Escalate discrepancies, unsuccessful verification attempts, or concerns to the appropriate supervisor.
• Maintain confidentiality of personally identifiable information and sensitive case information.
• Meet established daily and weekly productivity and accuracy expectations.
• Perform other administrative and verificationrelated duties as assigned.
Minimum Qualifications
• High school diploma or equivalent required.
• Strong telephone, customerservice, and interpersonal communication skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to document information accurately.
• Comfortable working with computers, databases, spreadsheets, and telephone systems.
• Ability to manage multiple cases and prioritize followup activities.
• Must demonstrate professionalism, discretion, dependability, and confidentiality.
• Ability to work independently and collaboratively as part of a team.
• Must be local and able to report to The Baptiste Group office Monday through Friday.
• Must successfully complete all companyrequired background screening and any additional suitability requirements applicable to the position.
What We Offer

We are committed to creating a collaborative and supportive work environment where employees are empowered to grow professionally while contributing to a mission-driven organization.

Our benefits include:
• Competitive salary based on qualifications and experience
• Comprehensive health, dental, and vision insurance
• Employersponsored benefits (where applicable)
• Paid time off (PTO) and companyobserved holidays
• Professional development and ongoing training opportunities
• Career advancement and internal growth opportunities
• Collaborative and inclusive team environment
• Meaningful work supporting a highimpact federal program
Equal Employment Opportunity Statement

We are an equal opportunity employer and prohibit discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.