What are the responsibilities and job description for the International Operations Specialist position at THE BANKERS BANK?
Description:
JOB SUMMARY: Provides customer service related to international transactions including ordering/selling foreign currency, processing foreign wires, and being available to help with any and all international questions and procedures.
DUTIES AND RESPONSIBILITIES:
- Provides customer assistance in a timely and courteous manner via phone and through correspondence
- Assists customers with incoming/outgoing international wire transfers
- Assists customers with international check processing
- Assists customers with international currency orders
- Ensure compliance by staying up to date with international laws/regulations as well as general financial regulations
- Provides backup for domestic wire processing
- Other duties as assigned by management
MINIMUM SKILLS:
- Accurate and precise processing of different international financial transactions, minimizing errors and mitigating risk
- Contribute to a positive and inclusive work environment by actively participating in discussions and sharing knowledge
- Identify inefficiencies and proactively recommend improvements to optimize operational processes
- Provide clear and courteous support to internal and external stakeholders.
- Good written and verbal communication skills with the ability to learn quickly, meet strict deadlines, and adhere to policies, procedures, regulatory requirements, and instructions.
- Basic computer, 10 Key, and MS Office skills (Word, Excel, Outlook).
MINIMUM EDUCATION:
- High School diploma or GED required
- Some college preferred
MINIMUM EXPERIENCE:
- 1 or more years of relevant experience required
- Excellent customer service experience required
- Bank operations experience preferred