Senior Branch Leader - Operations

The Bank of Southside Virginia (BSV) is seeking an experienced banking professional to serve as a Senior Branch Leader – Operations. This senior-level position is responsible for leading branch operations with a strong focus on regulatory compliance, operational efficiency, risk management, employee development, and exceptional customer service.

The Senior Branch Leader – Operations oversees a complex branch environment while also serving as a trusted operational resource and mentor to branch leaders throughout the retail network. This position works closely with the Director of Retail Banking and the Director of Retail Training & Operations to strengthen internal controls, improve operational consistency, develop employees, and support the bank’s overall goals.

KEY RESPONSIBILITIES

Branch Operations and Compliance

• Oversee daily branch operations and ensure efficient, accurate, and compliant performance.
• Maintain expert knowledge of BSV products, services, systems, policies, and procedures.
• Ensure the branch consistently follows all regulatory requirements, internal controls, and bank policies.
• Identify operational weaknesses and recommend process or policy improvements to senior management.
• Ensure monthly and quarterly branch responsibilities are completed accurately and on time.
• Conduct required teller drawer and cash audits.
• Manage controllable branch expenses and support overall cost efficiency.
• Delegate responsibilities effectively to maintain a productive and well-organized workflow.
• Independently resolve complex operational and customer-related issues.
• Assist other Branch Leaders in researching and resolving operational concerns.
• Maintain awareness of competitor products and services to address customer questions and objections effectively.

Leadership and Employee Development

• Lead by example and promote a culture of professionalism, accountability, collaboration, and service excellence.
• Provide regular coaching, feedback, and support to branch employees.
• Serve as a mentor and operational resource for other Branch Leaders.
• Train and onboard newly hired Branch Leaders.
• Assist with the overall training of new retail employees and recommend improvements to training programs.
• Support the Retail Administration Team in meeting departmental goals.
• Serve as a key resource when members of the Retail Administration Team are unavailable.
• Collaborate with other Branch Leaders to resolve challenges and achieve shared objectives.
• Support employee development, career advancement, and succession planning.

Customer and Relationship Management

• Build and maintain strong, trust-based relationships with customers.
• Promote a customer-first culture throughout the branch.
• Ensure customers receive accurate, personalized, and consistent service.
• Resolve escalated customer concerns with professionalism, sound judgment, and empathy.
• Partner with Business Development Officers and Branch Relationship Officers to strengthen existing relationships and identify appropriate growth opportunities.
• Ensure the branch supports the bank’s sales, service, referral, and relationship-building objectives.

Community Engagement

• Represent BSV professionally as a community Brand Ambassador.
• Participate in bank-sponsored community events.
• Encourage branch employees to become actively involved in their communities.
• Identify opportunities for community involvement, partnerships, and financial education outreach.

QUALIFICATIONS

• Prior banking experience with significant knowledge of retail branch operations.
• Previous branch management, supervisory, or comparable leadership experience.
• Strong understanding of banking regulations, operational controls, audit readiness, cash management, and risk mitigation.
• Demonstrated ability to research and independently resolve complex operational and customer issues.
• Experience coaching, training, and developing employees and other leaders.
• Strong knowledge of consumer banking products and services.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Strong customer service, relationship-building, and conflict-resolution skills.
• Ability to maintain confidentiality and consistently demonstrate sound judgment and integrity.
• Proficiency with banking systems, digital platforms, and standard business software.
• Availability to assist other branches or leaders when operational needs arise.
• High school diploma or equivalent required; additional banking education, professional certifications, or a college degree are preferred.

IDEAL CANDIDATE

The ideal candidate is an experienced branch banking leader who understands both the technical and people sides of retail operations. This individual is confident handling complex situations, developing employees, improving processes, and holding teams accountable while maintaining a positive and customer-focused environment. The successful candidate will be viewed as a trusted resource by employees, peer leaders, customers, and senior management.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Banking: 5 years (Required)
• Management: 5 years (Required)

Work Location: In person

Salary : $60,000