Treasury Management Lockbox Specialist

• The TM Lockbox Specialist will work and maintain all aspects of Lockbox and will support the Treasury Management Specialists. It will also support the daily relationships with Treasury Management clients. This position should have a good working knowledge of bank products. This individual will work primarily on Treasury Management Lockbox daily operational duties to ensure all processes are completed accurately and in a timely manner. They will also assist the TM Specialist with certain duties. This individual works closely with Lockbox clients to ensure all requests are handled.

• Primary responsibilities will include all aspects of lockbox processing to include but not limited to client LB implementation, mail opening, sorting, scanning, balancing, reporting, preparing check 21 file, deploying lockbox activity to clients as well as customer service calls and training.
• Assist with daily/weekly/monthly Treasury Management duties such as department scanning and assisting with phone calls if needed.
• Communicate and work with our third party Lockbox vendors that we utilize for Treasury Management services. Ensure that all LB systems and equipment are working properly and that the LB area is kept neat and that supplies are kept available to meet daily working needs.
• Communicate effectively with the Treasury Management Operations Manager and Deposit Operations Manager to resolve any Treasury Management issues pertaining to Lockbox.
• Assist clients with all Treasury Management support calls regarding Lockbox.
• Assist with client interviews to ensure client is properly trained on the Lockbox system and offers ongoing support.
• Serve as a point of escalation on behalf of the client to ensure timely issue resolution.
• Exceed client and business partner expectations.
• Adhere to all Bank of San Antonio policies and procedures.
• Attend meetings and training as required to continue development and to enhance knowledge of Treasury Management products, processes and technologies.

Education and Experience Qualifications:

• High School Diploma (or GED or High School Equivalence Certificate); and at least one year banking experience. 2 years banking experience is preferred.

Working Conditions:

Work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• * The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Ability to use standard computer, printers, scanners, phone systems and alarm systems is required. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.