Senior Specialist, Infrastructure Services Analyst

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We’re seeking Senior Specialist, Infrastructure Services Analyst to join our Mainframe Operations team in Lake Mary or Pittsburgh - USA.

In this role, you'll make an impact in the following ways:

• Brings SME-level Mainframe Operations expertise and strong technical fundamentals, strengthening the team’s ability to troubleshoot complex issues and maintain reliable operations.
• Supports the day-to-day operation of TSO mainframe computing facilities, with a strong focus on maintaining system stability and high customer availability.
• Proactively monitors Mainframe consoles, investigates abnormal conditions and failures, performs root-cause analysis, and drives corrective actions that help restore service and improve overall system availability.
• Adds value through the ability to quickly identify operational and performance concerns, accurately interpret console messages and WTORs, and accelerate issue diagnosis and resolution.
• Strengthens cross-functional execution by effectively coordinating with system programmers, production control teams, and business application teams, ensuring smoother collaboration and faster delivery of outcomes.
• Contributes to business continuity by providing strong Disaster Recovery support, helping the team meet production and application recovery needs while maintaining high service quality and dependable deliverables.
Provides strong technical support during Priority and ad hoc incident calls, combining clear communication, structured troubleshooting, and Mainframe expertise to drive incidents toward timely closure.

To be successful in this role, we're seeking the following:

• Demonstrate expert-level knowledge of Mainframe operating systems and strong fundamentals in Mainframe console operations, with the ability to apply this knowledge effectively in day-to-day production environments.
• Embrace AI-driven initiatives and emerging technologies, proactively identifying opportunities to automate repetitive operational activities, improving processes, reduce manual effort, and enhance operational efficiency.
• Possess SME-level expertise in Mainframe operational support, including strong working knowledge of MVS and JES2 commands, and apply this expertise confidently during routine operations and incident troubleshooting.
• Have hands-on experience with Mainframe LPAR shutdown and IPL procedures as well as HMC activities, with a strong understanding of the operational disciplines required for critical Mainframe activities.
• Maintain a solid understanding of Mainframe SYSPLEX environments, hardware, CICS, DB2, IMS, VTAM, and related infrastructure components, enabling effective troubleshooting across interconnected technologies.
• Demonstrate the ability to effectively manage and contribute to priority incidents and critical support calls, engaging confidently with internal and external stakeholders. Success requires strong troubleshooting, problem-solving, decision-making, and communication skills, particularly during high-impact situations.
• Be proficient in operational use of Service Management platforms such as ServiceNow, along with real-time infrastructure dashboards. This includes monitoring infrastructure health, responding to file-delivery failures, managing incident queues, and ensuring operational issues receive appropriate follow-through.
Knowledge and practical exposure to IBM GDPS and BMC Mainframe tools is preferred and will strengthen the individual's ability to support complex Mainframe environments.

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Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.