What are the responsibilities and job description for the Customer Relationship Assistant position at The Bank of Missouri?

Working at The Bank of Missouri

At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.

About our Company:

Staying in business for more than 130 years is hard. Really hard. But, thanks to our great customers in the communities we serve and our entire team, we’ve grown from one bank, once known as The Bank of Perryville, to now 29 locations in 22 communities across Missouri.

If you think about it, since 1891 when the bank was founded, we’ve endured many events: the Great Depression, two World Wars and the Financial Crisis of 2007-2008. We are a growing, $.2.8 billion institution with plans to further expand as opportunities present themselves. With our roots firmly planted in Perryville, Missouri, we continue to grow; evolving and expanding with our amazing team, customers and communities.

Those principles are the reason we are still in business today: caring for people and communities is our foundation. With every financial decision we make, we bear those values in mind, every time. We are proud, but above all, very privileged to say, “We’ve been community banking since 1891.” We look forward to the bright future which lies ahead for the shareholders, employees, customers and communities served by The Bank of Missouri.

About this job:

The Customer Relationship Assistant (CRA) performs a variety of tasks, the most important of which involves serving as the first point of contact for our customers. The CRA is expected to maintain the highest standard of service while providing assistance to current and potential customers who seek guidance with routine transactions, have questions about new services and products or have issues they may be experiencing.

Here are some of the great benefits you will enjoy as a member of our team:

Competitive Salary
Personal paid time off, as eligible and paid holidays
401K and Employee Stock Option Plan, as eligible
Generous medical, dental, vision, life and disability insurance
Fitness reimbursement
Learning, development and growth opportunities

As a Customer Relationship Assistant you will:

Understand and protect all customer information. Adhere to all customer confidentiality procedures.
Proactively engage customers with each interaction to build strong relationships
Accurately and efficiently process a wide variety of monetary transactions while adhering to the Bank’s procedures.
Confidently know our bank products and explain the benefits to our customers.
Actively listen to the customer in daily interactions and offers product recommendations when the product fills a financial need.
Balance cash drawers while adhering to bank policies
Play an active role in assisting the customer with problems or questions
Build, develop and maintain partnerships with team members to enhance the customer experience
Be an active participant in your own personal and professional development
Complete required training in a timely manner.

Qualifications for Success:

High school diploma or general education degree (GED); two to three years bank related experience and/or training; or equivalent combination of education and experience.
Customer service and cash handling skills are preferred.
Must be eager and willing to learn.

Cape Girardeau