IT Operations Administrator

Job description

Position – IT Operations Administrator

Reports to - Chief Executive Officer

Department - Information Technology

Employee Type - Full-Time

JOB SUMMARY

The IT Operations Administrator plays a critical role in maintaining the Bank’s technology infrastructure by overseeing vendor and third-party relationships, managing User Access and serving as System Administrator, functioning as the core relationship manager, overseeing the Bank’s disaster recovery and business continuity program, and ensuring compliance with information security policies and applicable laws and regulations, including the Gramm-Leach-Bliley Act. The IT Operations Administrator serves as a member of the Risk Management and IT Steering Committee, Compliance Committee, and the New Project Sub-Committee. The successful candidate will interface regularly with Senior Management, the Network Administrator, and participate on other committees as assigned.

ESSENTIAL FUNCTIONS

1. Oversee the Bank’s Vendor and Third-Party Risk Management Program, including contract and lease safekeeping, maintenance of vendor due diligence documentation and risk assessment, and assessment/monitoring of risks associated with third party vendors.

2. Function as the Bank’s System Administrator and manage User Access reviews in collaboration with Internal Audit.

3. Coordinate with Human Resources and Department Managers to validate user access rights, including maintaining documentation in compliance with internal and external audit requirements.

4. Serve as the core relationship manager, including managing core and related system updates, annual calendar build, and system-generated notices.

5. Manage the Bank’s Disaster Recovery and Business Continuity Program.

6. Develop and maintain key risk assessments, such as Vendor, Equipment, Security and Privacy, Software, and others as assigned.

7. Create and maintain key policies and programs, including Business Continuity/Disaster Recovery, Clean Desk, Cybersecurity, Incident Response Plan, Internet Access, IT Security, Microcomputer, Patch Management, Remote Access, Removable Media, Vendor Management, Information Technology and Network Services Backup Plan, IT Strategic Plan, Fixed Asset Program, Mobile Device Program, Wireless Networking Program, and others as assigned.

8. Manage audits performed by external vendors, including responding to request lists, fielding questions and developing appropriate responses.

9. Ensure compliance with the Bank’s policies and procedures.

10. Develop and present reports to the Risk Management and IT Steering Committee.

11. Stay informed of pertinent laws, regulations, best practices, and risk trends, advising Senior Management of changes that affect Bank policies and procedures.

12. Serve as liaison for regulatory examinations, including providing any requested information to examiners.

13. Maintain a thorough knowledge of all Bank products, services, procedures, policies and appropriate regulatory issues related to daily job functions.

14. Continuously monitor, evaluate, and assess significant new or changing services, processes, operations and control processes.

15. Stay abreast of recent software changes and associated regulatory pronouncements.

16. Maintain records according to regulatory record retention requirements.

17. Prepare reports or other presentation documents as required.

18. Maintain confidentiality of customer records.

19. Noise level is generally moderate.

20. Must be able to drive and possess a current driver’s license.

21. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ø While performing the duties of this Job, the employee is regularly required to stand; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel or crouch. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

22. Self-development: pursues additional education to improve knowledge as it relates to the position. Acceptable sources of continuing training and education are seminars, Industry conferences, approved e-learning courses, in-house programs, or selected vendor programs.

23. Perform other duties as assigned.

REQUIRED SKILLS

• High level of analytical skills.
• Excellent verbal and written communication skills.
• Superior organizational skills, detail oriented.
• Strong interpersonal skills; ability to work with and lead others.
• Good computer skills. Proficient in Microsoft office products – Word, Excel and Outlook.
• Ability to master job specific software and hardware components.
• Ability to multi-task in a fast-paced environment.
• Excellent project management and time management skills.
• Proven leadership skills and supervisory skills.
• Some travel to banking offices required.

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED) required.
• Bachelor’s degree preferred, equivalent banking experience can be substituted.
• Requires extensive banking experience, 7-10 years preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off (sick, vacation, personal)
• Prescription drug insurance
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) 4% Match
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Prescription drug insurance
• Vision insurance

Work Location: In person

Salary : $50,000 - $60,000