What are the responsibilities and job description for the Laundry Attendant position at The Ballantyne, A Luxury Collection Hotel?
Job Description
Laundry House Attendant - HSLNDATT
Department: Housekeeping
Reports To: Housekeeping Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Laundry House Attendant, you will play a crucial role in maintaining the cleanliness and presentation of our hotel's linens and guest laundry. Your primary responsibilities will include sorting, washing, drying, folding, and ironing linens, towels, and guest clothing.
Responsibilities:
- Laundry Operations:
- Sort laundry items by color, fabric type, and level of soiling.
- Operate and maintain laundry equipment, including washing machines, dryers, and ironers.
- Ensure proper use of detergents, softeners, and other laundry chemicals.
- Inspect linens and garments for stains, tears, or other damage.
- Treat stains according to established procedures.
- Fold and press linens and garments neatly and efficiently.
- Store clean laundry in designated areas.
- Maintenance:
- Keep the laundry area clean, organized, and free of clutter.
- Regularly clean and sanitize laundry equipment.
- Report any equipment malfunctions or maintenance needs to the appropriate personnel.
- Guest Services:
- Handle guest laundry requests promptly and courteously.
- Ensure guest laundry is returned in a timely manner.
- Maintain confidentiality of guest belongings.
Qualifications:
- Previous experience in a laundry or housekeeping role preferred.
- Ability to work independently and as part of a team.
- Attention to detail and strong organizational skills.
- Physical stamina to stand for extended periods and lift heavy loads.
- Knowledge of laundry chemicals and equipment.
- Ability to follow instructions and adhere to safety procedures.
Perks & Benefits:
- Medical, Dental, Vision
- Hotel Discounts
- Paid Time Off
- Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Requirements:Education
- High school diploma or GED preferred
Skills and Experience (Essential)
- 18 years of age
- Valid US State Driver's license or an international driver's license.
- Housekeeping/laundry experience
- Communicate in English with guests, management, staff, and co-workers to their understanding
- Knowledge of effective organizational practices
- Ability to maintain strict confidentiality
Skills and Experience (Preferred)
- Housekeeping/laundry experience preferably at a four-star property