What are the responsibilities and job description for the Technical Support Specialist position at The Baldwin School?
Founded in 1888, The Baldwin School is an all-girls college preparatory, independent day school, PK-12, dedicated to a tradition of excellence in education. In a nurturing atmosphere that reflects socioeconomic, ethnic, and religious diversity, our girls strive to develop scholarship, leadership, and citizenship within a community that emphasizes intellectual rigor, ethical integrity, and independence of thought. More information is available on our website.
The Baldwin School is seeking a temporary Technical Support Specialist. Successful candidates will appreciate working collaboratively in a school environment to meet the needs of all community members.
Responsibilities:
- Image new laptops and prepare rental/loan laptops for redeployment;
- Assist with iPad cleanup and inventory;
- Collect unneeded hardware from classrooms; test, inventory, and store;
- Place and configure phones throughout campus;
- Test printers across campus;
- Test classroom digital displays across campus;
- Act as the initial point of contact for incoming technical support requests via ticketing system, email, phone, or in-person;
- Accurately log, categorize, and prioritize all support requests in our ticketing system; and
- Other duties as assigned.
Required Qualifications Include:
- High School Diploma or GED required;
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field preferred;
- System administration and IT certifications in Microsoft or other network-related fields are a plus;
- Knowledge of ticket systems and protocols;
- Ability to learn the process of developing and implementing IT strategy and plans; and
- Flexibility to work a schedule responsive to rental programming needs, including occasional evenings and weekends.
Interested candidates, please submit a cover letter, resume, and three references.
Baldwin is an equal opportunity employer, and we strongly encourage candidates of all backgrounds, genders, and abilities to apply.