What are the responsibilities and job description for the Account Manager position at The Baker Insurance Agency LLC?
Job Overview
Welcome to The Baker Insurance Agency LLC, where our commitment to excellence shines through every interaction with our clients. Nestled in the beautiful Traverse City, Michigan, we are actively seeking a passionate and diligent Account Manager to join our vibrant team. As a key member of our Customer Service division, you will play a vital role in maintaining and nurturing our client relationships, ensuring their needs are met with the utmost care and professionalism.
With a focus on positivity and warmth, our agency prides itself on creating an inviting environment not just for our clients but for our team members as well. Your role will involve working closely with clients to manage their accounts, addressing any concerns they may have, and providing them with tailored solutions that meet their individual needs. At The Baker Insurance Agency LLC, we believe in empowering our employees and offering them opportunities for growth and advancement within a supportive community. If you are enthusiastic about providing exemplary customer service and eager to make a lasting impact, we invite you to apply and become a part of our dedicated family-oriented agency today!
Salary Range: $30,000.00 - $50,000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Bonus Opportunities
Requirements
Education: A high school diploma or equivalent is required.
Experience: Experience in a customer service.
Communication Skills: Excellent verbal and written communication abilities to effectively engage with clients.
Problem Solving: Strong analytical and problem-solving skills to address client needs effectively.
Customer-Centric: A customer-first mindset with the ability to ensure client satisfaction and long-term loyalty.
Organizational Skills: Strong organizational and multitasking skills to manage client accounts effectively.
Tech Proficiency: Proficient in Microsoft Office Suite and CRM software for documentation and communication purposes.
Motivation: Self-motivated with a positive attitude and a passion for delivering outstanding customer service.
Responsibilities
Client Relationship Management: Build and nurture strong relationships with customers, ensuring continuous updates and personalized services.
Account Oversight: Manage customer accounts, acting as the primary point of contact for inquiries, policy changes, and account resolutions.
Customer Support: Provide outstanding customer service by addressing various inquiries and providing knowledgeable assistance.
Administrative Duties: Handle documentation, files, and records while ensuring all information is up to date.
Proactive Communication: Regularly engage with customers to inform them of new insurance products and services that meet their evolving needs.
Problem Resolution: Investigate and resolve client issues efficiently, ensuring customer satisfaction and loyalty.
About Us
The Baker Insurance Agency LLC is a trusted leader in the insurance industry, dedicated to providing personalized coverage solutions that meet the unique needs of our clients. With a welcoming and professional atmosphere, we pride ourselves on fostering lasting relationships built on integrity and exceptional service. Our team of experienced agents is committed to empowering clients through education and support, ensuring peace of mind for every individual and family we serve. Join us in making a difference in our community through trusted insurance expertise.
Salary : $30,000 - $50,000