Senior Case Manager

Key Responsibilities

• Conduct field-based outreach to identify and engage individuals with substance use challenges in community settings (streets, shelters, hospitals, and other service locations).
• Complete comprehensive assessments, including bio-psycho-social evaluations, to determine client needs and develop individualized service plans.
• Provide intensive case management, including linkage to detox, inpatient, outpatient, and harm reduction programs, as well as housing, medical, and social services.
• Collaborate with interdisciplinary team members (clinicians, peers, social workers, and medical staff) to coordinate care and support client progress.
• Assist clients in navigating healthcare systems, applying for benefits, and addressing barriers to recovery (transportation, identification, legal issues).
• Monitor client progress through regular field visits, follow-ups, and documentation in accordance with program and regulatory requirements.
• Advocate for clients to ensure access to necessary services while promoting harm reduction, recovery-oriented care, and relapse prevention.
• Maintain accurate and timely case notes, reports, and client records in compliance with agency and funder standards.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field required; Master’s degree preferred.
• Minimum 1–2 years of experience working with individuals with substance use disorders, co-occurring mental health needs, or homelessness.