What are the responsibilities and job description for the Contact Center Representatives position at The Bachrach Group?
We are recruiting for Contact Center Representatives for our client in New York. In this role, you would manage a high volume of calls and provide positive customer service to members. The ideal candidate should have previous call center experience from a sales, benefits or a fast-paced retail environment. Excellent communication skills and attention to detail are needed to thrive in this role.
Responsibilities
- Assist members via phone, email, and chat
- Research and resolve inquiries with a focus on first-contact resolution
- Review account information and explain benefits and services clearly
- Handle sensitive information with professionalism and confidentiality
- Collaborate with team members to reduce hold times and escalations
- Maintain a high standard of customer service in a fast-paced environment
Qualifications
- Associate's or Bachelor's degree preferred.
- Customer service experience in a call center, benefits, retail, sales, or related environment
- Strong communication, organizational, and problem-solving skills
- Ability to multitask and manage competing priorities
- Proficiency with Microsoft Office; ACD system experience a plus
- Detail-oriented, professional, and customer-focused
Salary : $20