What are the responsibilities and job description for the Sales Support Specialist M-F 8AM to 5PM position at The AZEK Company?
Hours: 8AM to 5PM Monday to Thursday, 8AM to 4PM Friday.
Pay range $17.33 – $20.60 per hour.
Key Performance Responsibilities
The Sales Support Specialist will be successful in this role by consistently achieving the following outcomes:
Pay range $17.33 – $20.60 per hour.
Key Performance Responsibilities
The Sales Support Specialist will be successful in this role by consistently achieving the following outcomes:
- Warranty and Claims Support
- Ensure warranty requests are logged, tracked, and responded to within 24 hours, maintaining up-to-date status documentation and clear communication with dealers.
- Achieve an error rate of less than 2% in warranty documentation and follow-up communications.
- Sales Order Processing
- Accurately enter sales orders as a backup to the Dealer Support Team ensuring no disruption in order timelines or dealer experience.
- Assist in monitoring the job order queue to reduce backlogs during peak periods or staff absences.
- Administrative Task Execution
- Manage routine administrative functions (e.g., filing, supply ordering, meeting prep) with minimal oversight.
- Maintain internal tools, trackers, and templates with current information, supporting reporting needs and team visibility.
- Communication & Scheduling
- Professionally handle inbound calls and emails, routing to the correct destination on the first attempt.
- Customer Service & Dealer Engagement
- Maintain professional, clear, and helpful communication across phone, email, and other platforms, contributing to satisfactory dealer satisfaction ratings.
- Act as a helpful point of contact for Dealer Support Specialists by identifying gaps, assisting with order entry, and responding to time-sensitive needs.
- Build trust through timely follow-up, accurate information sharing, and a solution-oriented mindset.
- Cross-Functional Collaboration
- Anticipate team needs and proactively provide assistance that removes obstacles or improves workflow.
- Identify opportunities to improve processes and support continuous improvement within the Sales Admin team.
- High school diploma or GED required; Associate degree in Business Administration preferred
- 2–3 years of experience in office administration, clerical support, or customer service
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong verbal and written communication skills
- Excellent attention to detail and organizational skills
- Ability to manage multiple tasks and shifting priorities in a fast-paced environment
- Demonstrates a proactive, service-oriented, and professional attitude
- Comfortable working independently and collaboratively as part of a team
- Consistent adherence to timelines, quality expectations, and documentation protocols.
- Visible contribution to dealer satisfaction and reduced errors in support functions.
- High reliability and responsiveness in team-based tasks and escalations.
- Positive peer and manager feedback for professionalism, initiative, and communication.
Salary : $17 - $21