SERVICE CAPTAIN

About the Role:

We are seeking a highly motivated and experienced Service Captain to join our team at Beverly Hills Avra Hospitality. As a Service Captain, you will be responsible for ensuring the highest level of customer satisfaction by overseeing the daily operations of our service team. Your main goal will be to provide exceptional service to our guests and ensure that their dining experience is nothing short of excellent. You will be a key player in maintaining our reputation as a top-tier hospitality provider.

Employee standards: To ensure high levels of hospitality every time you are in contact with guests. To be attentive to guest needs at all times. To be responsible for assisting during services, including but not limited to, the initial guest experience, clearly and efficiently communicating with all guests and staff. Additionally to also ensure guest service meets company standards with customer satisfaction maintained at all times. Interacts with the restaurant guests, fellow staff members, and supervisors in a polite, courteous and hospitable manner to ensure an exemplary dining experience. Also actively takes orders, makes personal recommendations, conducts full and complete food/wine/beverage service, and monitors guests’ dining experience.

Reports to: Primarily to Front of the House operations management

FSLA Status: Hourly Non-Exempt

Compensation: $30.00

PRIMARY ESSENTIAL FUNCTIONS:

• Provides professional and exceptional service
• Responsible for maintaining professionalism and kindness when interacting with guests and staff
• Conduct themselves in a manner that is both presentable and professional at all times
• Maintains consistent and clear communication with all
• Greet customers upon their departure
• Must be on-site with absolutely no possibility of remote work
• Provide prompt, professional, friendly, and personalized service to our guests.
• Provides help and support to all colleagues. 
• Learn and teach fellow colleagues. 
• Ensures the working area has a high standard of cleanliness and follows health code requirements. 
• Ability to work in a fast-paced environment

WORKING CONDITIONS:

1. Overtime when or as needed approved or directed by management
2. Prolonged periods of standing, bending, sitting, kneeling 
3. Working in an indoor/ outdoor location (subject to weather changes& varying temperatures)
4. Lifting equipment up to 50 pounds (when necessary)
5. Constantly position self to maintain any equipment or tools necessary to the position
6. Occasionally ascends/descends a ladder or stool to move or transfer equipment needed for the position
7. Constantly works in indoor or outdoor weather condition/ temperatures
8. Move, Transport, position, put, and or remove equipment up to 50 pounds (when necessary)
9. Work in all or some different spaces of the restaurant depending on service (mainly in the open dining area, offices, storage, kitchen, back or exterior of the restaurant)
10. The ability to converse, discern, convey and express professionally when exchanging information or directing staff/peers in a professional work setting.
11. The ability to observe details 
12. Constantly operates office productivity machinery, such as a calculator, and Toast system.

Experience/Skills:

• At least 4 years of server experience in a high-volume establishment. 
• Strong guest service skills
• Strong communication in person 
• Ability to handle multiple tasks and prioritize workload in a deadline-driven manner while working in a demanding environment

Perks:

• Forming part of our team The Avra Group a fast-growing company succeeding in the world of luxurious fine dining.
• Healthcare benefits, and retirement plan.
• Complimentary meals during shifts
• Offer growth possibilities to their hardworking team members

Avra BH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.