What are the responsibilities and job description for the BARISTA position at The Avra Group?
Barista
Position Overview:
The Barista is responsible for preparing high-quality coffee and espresso-based drinks while delivering exceptional customer service. The ideal candidate is passionate about coffee, friendly, and committed to creating a welcoming environment for guests.
Key Responsibilities:
1. Drink Preparation:
o Prepare a wide range of coffee and espresso-based beverages according to established recipes.
o Ensure consistency and quality in each drink, from brewing coffee to creating latte art.
o Follow proper techniques for grinding, brewing, and steaming milk.
2. Customer Service:
o Provide excellent customer service, greeting guests with a warm attitude and assisting with orders.
o Educate customers on menu items, making recommendations based on preferences.
o Handle customer complaints or concerns in a professional manner, ensuring customer satisfaction.
3. Cleaning and Maintenance:
o Maintain a clean and organized workspace, including counters, machines, and utensils.
o Regularly clean coffee equipment, ensuring it operates efficiently and safely.
o Restock coffee beans, milk, syrups, and other supplies as needed.
4. Cash Handling:
o Process customer transactions accurately, including handling cash and credit card payments.
o Balance the cash register at the end of each shift.
Qualifications:
• Previous experience as a Barista is preferred but not required.
• Strong communication skills and a friendly, outgoing demeanor.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and a passion for coffee preparation.
• Availability to work early mornings, weekends, and holidays