What are the responsibilities and job description for the Receptionist position at The Avenue at Westshore?
Why Join Our Team?
Beautiful hotel-like facility, where every resident has a private room with a private bathroom, including a private shower!
We focus on caring for stable, low-acuity residents with routine, non-complex medical needs.
Family‑owned company with strong values and a commitment to resident care for over 30 years!
We are seeking a friendly, organized, and dependable individual to join our team as a Receptionist. As the first point of contact for our facility, you will play a vital role in creating a welcoming environment for residents, families, staff, and visitors. If you enjoy helping others and thrive in a fast-paced setting, we encourage you to apply.
Qualifications
High school diploma or GED
Experience or training in long-term care (preferred)
Positive attitude and professional demeanor
Excellent phone etiquette and verbal communication skills
Ability to manage multiple phone lines and multitask effectively
Key Responsibilities
Screen and route telephone calls to appropriate individuals or departments
Answer questions promptly, courteously, and accurately
Route deliveries and relay information to staff as needed
Maintain accurate resident census and updated contact lists
Operate facility paging and telephone systems
Receive, sort, and distribute mail
Handle emergency situations calmly and effectively
Direct residents and visitors to appropriate individuals
Investigate and route complaints appropriately
Maintain a neat, clean, and professional appearance
Demonstrate dependability, punctuality, and teamwork
Physical Requirements
Ability to sit, stand, and walk throughout the facility
Use of hands and arms for typing and phone operation
Occasional lifting of office supplies or documents
Ability to manage multiple tasks in a fast-paced environment
May be exposed to emotionally stressful situations or behavioral challenges
At Avenue at Westshore, we’re more than a nursing facility — we’re passionate about helping the families we serve by delivering the highest quality care possible. Our team works closely together to support compassionate, resident-centered care and create positive, thriving environments for both residents and staff.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, disability, age, military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.