What are the responsibilities and job description for the Travel Agent position at The Auto Club Group?
Company Description
AAA, the nation’s largest automobile club, is hiring for a full-time Travel Agent at the Warren, MI Branch Office. We’re looking for qualified individuals to fill this position.
The Auto Club Group (ACG) is the second largest AAA club in North America. ACG and its affiliates provide membership, travel, insurance and financial services offerings to approximately 8.5 million members across 11 states and two U.S. territories including Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Wisconsin, Puerto Rico and the U.S. Virgin Islands; most of Illinois, Minnesota and Tennessee; and a portion of Indiana. ACG belongs to the national AAA federation with nearly 53 million members in the United States and Canada and whose mission includes protecting and advancing freedom of mobility and improving traffic safety.
Job Description
Sells AAA Michigan travel products, including actively soliciting and promoting new business, with primary emphasis on tours and cruises. Actively participates in branch/regional level company or vendor sponsored sales events. Solicits travel sales through outbound prospecting activities. Develops and maintains personal trade clientele and obtains referrals from existing clientele. Provides professional guidance and counsel to customers regarding their travel requirements. Promotes/sells preferred vendor's products and services. Offers ancillary products (hotel, car, trip insurance, travelers cheques) to enhance the primary travel purchase.
Advises customers of various travel conditions including customs, immigration and inoculation requirements, hygienic practices, and cancellation/change penalties. Closes the sale by utilizing appropriate sales techniques, including trading customer up to higher yield suppliers. Consummates sales by making necessary travel arrangements to include reservation, collection of money, and processing of documents. Receives and resolves customer complaints. Maintains specified production standards and achieves revenue goal assigned by branch management.
May oversee the daily travel operation in an assigned location.
Qualifications
Successful completion of an approved travel school or substantial experience as a travel agent.
Experience in:
Planning and booking domestic and international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rental, and related travel products
Knowledge of:
Sales techniques
Market availability of travel products
Travel conditions including customs, immigration and inoculation requirements, hygienic practices, political situations, monetary restrictions, and cancellation/change penalties
Travel regulations including A.R.C. (Airline Reporting Corporation) and I.A.T.A.N. International Association Of Travel Agency Network)
Ability to:
Sell travel products
Operate computerized reservation system equipment at required operating levels
Communicate effectively in the work environment and with the public
Perform basic mathematical calculations including percentages to complete travel sales transactions
Solicit travel client prospects
Present travel program offerings to groups of people
Work irregular hours
Additional Information
Please see our company website for more details and to apply: www.aaa.com/careers
Job# 1000727
The Auto Club Group is an equal opportunity employer.