Housekeeping Supervisor (The Athenaeum Hotel)/Seasonal Employment

Chautauqua Institution owns and operates the Chautauqua Hotel Company, a historic full-service comprehensive hotel that has 150 rooms for guests. The Athenaeum Hotel houses the Heirloom Restaurant, and the Lobby Lounge. The Athenaeum Hotel is open from late April through October for conferences and events. The Hotel is in full operation during the Chautauqua Institution summer season, from late June through late August.  

About Your Compensation

 Compensation for this position starts at $18.00/Hour and, with demonstrated experience and qualifications, candidates may earn up to $21.00/Hour.  

About Your Work Day

• Provide shift supervision, working leadership, and training to assigned housekeepers to clean hotel rooms while ensuring the highest standard of cleanliness/safety with direction from the Hotel General Manager, Director of Lodging & Sales, the Executive Housekeeper, and with input from the Front Desk Manager and Front Desk Staff.
• Perform routine cleaning duties, including but not limited to deep cleaning projects, polishing wooden fixtures, removing/transporting bed linens, scrubbing/disinfecting bathrooms, trash removal, and vacuuming.
• Create daily room assignments and checklists and inspect rooms to direct teams to efficiently assign and complete cleaning tasks from high to low priority within the allotted timeframe without compromising quality.
• Monitor stocking of wheeled carts with cleaning supplies and ensure designated sign-out procedure is followed.  Fill and label chemical cleaning products as necessary. 
• Execute specific procedures for cleaning hotel rooms during an overnight stay and check out.  Inspect work of team to ensure procedures are followed and rooms are cleaned to hotel standards.  
• Document maintenance issues, property damages, or safety concerns and communicate the need for resolution with the appropriate point person.    
• Replenish supplies/toiletries and communicate product needs to the Executive Housekeeper to ensure the team has the tools necessary to perform job duties.  
• Ensure teams follow outlined procedures to report/log guest property left in rooms for prompt return.  
• Lead by example when interacting with guests, anticipating guest needs, and responding promptly to questions or resolving concerns. 
• Establish and maintain positive, productive working relationships with team members, colleagues, and management. 
• Responsible for OSHA’s Blood Borne Pathogen and Hazard Communication/Safety Data Standards, including training, record keeping of required documentation, and proper use of protective equipment when cleaning up potentially infectious materials and/or using cleaning chemicals.
• Understand Worker’s Compensation processes, provide assistance to associates reporting work-related injuries, submit required paperwork to Human Resources and monitor the status of work-related injury and restrictions. 

About the Referral Program

Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

About Your Schedule

Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August.  Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business need and candidate availability.  Schedules typically include evenings, weekends, and/or holidays as a requirement.

While you will confirm your final schedule with management at the time an interview and offer of employment, you should generally anticipate the following schedule options for this position:  

Shifts can range from 8:00a.m.-4:30p.m. or 2:00p.m.-10:30p.m. Scheduled hours will include evenings, weekends, and holidays based on business needs. 

About Living on the Grounds

No employer-provided housing is available for this position, including onsite and off-grounds options. Applicants should plan to secure independent housing or reside within a commutable distance. 

About Chautauqua Institution

Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities.  Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization.  

Discovering Your Chautauqua Experience

There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience.  Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.  

Our Commitment to IDEA

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.”  We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience.  The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices.  Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA. 

Joining Our Talent Community

Join our talent community online at CHQ.org/employment.  You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.