Technical Support Specialist

The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.

The AP Global Technical Support team provides 24x7 support for all global products and services for AP’s staff and external clients. Technical Support Specialists assist with any technical problems reported by staff and external clients via email/cases, phone, and live chats.

What You Will Do

• Assist external clients with APIs setups
• Assist and support Elections setup and applications
• Troubleshoot and resolve issues related to Azure, Intune, SCCM and other tools used for deployment and management of AP hardware and back‐office applications
• Deploy and support MAC and PC hardware
• Provide support during Special events (optional)
• Deploy mobile devices and support, iOS, and Android
• Setup photo and video equipment
• Provide AP staff account management, password resets, assist with management of membership of distribution lists and groups
• Provide account management for any portals used by the AP external clients
• Provide support for Video technology and services used by external clients and AP staff
• Modify customer entitlements as necessary
• Generate API keys and welcome letters
• Administer various roles for external clients in the eAP system
• Troubleshoot issues with Amazon and Microsoft cloud‐based applications
• Support third party tools used for collaboration and information sharing
• Track all support activities through AP support tools
• Troubleshoot access and functional issues with all AP Customer Portals
• Troubleshoot and resolve issues with printers, conference rooms, and other office equipment
• Troubleshoot and resolve issues with VPN connections / Wi‐Fi networks/VOIP phone systems
• Provide peer to peer training on as needed basis
• Work on special projects, as necessary
• Travel may be required
• Work on bureau relocations and setup, as necessary
• Must be available to work flexible hours and longer shifts, as necessary
  
  

Who You Are

• College degree, technical degree or relevant comparable experience
• 1 year(s) customer support experience (telephone, email, online chat, etc.)
• Service‐oriented attitude and ability to communicate and coordinate well with clients and global team members via designated work channels
• Communicate effectively and professionally with staff of all levels
• Proven ability to work in a team environment
• Self‐starter with the ability to multi‐task, manage multiple workloads, take accountability, and deliver results to meet competing priorities in a busy environment
• Familiarity with client integrations pertaining to various Content Management Systems and Vendor Solutions
• Understanding of network protocols TCP/IP, HTTP, FTP, SMTP and NNTP. Must be able to troubleshoot problems related to these protocols
• Working knowledge of modern hardware deployment technology and be able to assist with any issues
  
  

What Will Set You Apart

• Prior News and Media industry experience
• Experience with Windows, MAC OSs
• Working knowledge of video and audio technology
• Working knowledge of XML and JSON
• Knowledge of Salesforce and EasyVista
  
  

Why Join Us

• A mission-driven, inclusive environment focused on both individual and collective success. 
• Opportunities for professional development to help you reach your career goals. 
• Access to tools, mentorship, and resources tailored to elevate your proficiency and contributions. 
  
  

This position is covered by The Associated Press’ contract with the News Media Guild, which provides for an annual salary for Class A staff of between $46,024 - $93,929 based on location and years of professional experience. Compensation is contingent on a job candidate’s skills, qualifications and market location. Employees are eligible to participate, according to the terms of the official plan documents, in a 401(k) plan and employer-sponsored health insurance plan, and are eligible for paid time off and holidays in accordance with AP policy.

The Associated Press Offers Comprehensive Benefits Which Include

• Competitive medical, dental and vision coverage
• Retirement benefits
• Company paid life insurance
• Paid vacation and sick days
• Paid parental leave for any new parent
• Mental health resources
  
  

Application deadline is 11:59pm EST on Friday April 24, 2026

AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability, status as a veteran, or other characteristic protected by law.