What are the responsibilities and job description for the Front Desk Concierge position at The Aspenwood Company - The Village of Southampton?
Are you enthusiastic about providing outstanding service and creating a warm, welcoming environment for residents and guests? We have exciting opportunities for Concierge/Front Desk/Security Associates who are professional, friendly, and dedicated to making a positive first impression. If you’re ready to be the welcoming face of our community and ensure a safe, pleasant environment for all, we’d love to have you on our team! Apply today and help us create an exceptional experience for our residents and guests.
Location: Village of Southampton, an Independent and Assisted Living with Memory Care senior community
PRN Shift: Days, Evenings & Weekends
Availability: Must be available to work weekends and holidays
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet residents, families, prospective residents, guests, and employees with a courteous, polite, and warm manner.
- Monitor all incoming public traffic and assist with inquiries.
- Maintain the cleanliness and orderliness of common areas and all public spaces.
- Respond promptly to the needs of residents, families, vendors, and visitors, providing immediate and courteous assistance.
- Provide key support to the sales and marketing team by managing inquiries effectively.
- Follow schedules and instructions, assist with guest and employee meal ticket sales, and other service requests.
- Operate the paging/telephone system, answer calls, determine their nature, and route them appropriately.
- Assist with maintenance orders, either on paper or through an electronic system.
- Monitor emergency calls, doors, and fire alarms, responding according to established policies and procedures.
- Assist with scheduling job applicant interviews for department heads.
- Track incoming/outgoing residents and guests and perform daily resident check-ins per policy.
- Be an active member of the community’s emergency response team.
- Maintain a professional appearance and good personal hygiene in accordance with company policies.
- for long periods, work in various environments, lift up to 40 lbs, and occasionally climb stairs, lifts, or ladders.
- Assist with special projects or tasks as assigned.
- Detect and prevent suspicious behavior, vandalism, theft, and other criminal activities through effective surveillance and response.
MINIMUM REQUIREMENTS
- High School diploma or GED required.
- Prior customer service, front desk, and telephone experience preferred.
- Valid Texas Driver’s License required.
- Excellent communication and customer service skills; strong problem-solving skills, good judgment, and attention to detail.
- Proficient in PC skills, including Microsoft Office, Word, and some Excel.
- Understanding of HIPAA requirements.
EOE/M/F/D/V