What are the responsibilities and job description for the Regional Sales and Operations Specialist position at The Aspenwood Company Parent?
Are you a seasoned leader with a passion for senior living operations and sales? Do you thrive in dynamic environments, mentoring teams, and driving performance across multiple communities? Join our team as a Regional Specialist. In this role, you’ll support both operations and sales functions across The Aspenwood Company’s portfolio, stepping in during transitions, guiding challenged communities, and ensuring excellence in service delivery. If you're ready to make a meaningful impact in a fast-growing organization, we want to hear from you!
Benefits Include:
- 401K with a 4% safe harbor match Perks at Work – Discounted pricing on purchases
- Holiday Pay including a Floating Holiday
- Generous PTO that rolls over year over year
- Employee Assistance Program
- Paycheck Advances
- Healthcare options
- Financial Hardship Programs
- Compassionate Leave
- PTO Cashout Option
Location: Home Office
Travel to assigned communities as needed. Weekend and holiday availability required
Essential Duties and Responsibilities:
Operations
- Serve as Executive Director during transitions
- Train and mentor Executive Directors and other director-level roles Assist in developing an Executive Director in Training program
- Complete special assignments across operations, compliance, wellness, satisfaction, dining, enrichment, safety, aesthetics, training, and staffing
- Provide hands-on support for start-up communities
- Train on current and new software systems
- Submit accurate and timely reports
- Supervise operational areas at assigned communities Support turnaround efforts in challenged communities
- Participate actively in site visits, staff meetings, and resident engagement
- Ensure compliance with city, state, federal regulations, and company policies
- Monitor integrity of company programs Respond promptly to resident, family, and employee concerns
- Oversee assigned reports and assist with special projects Perform other duties as assigned
Sales
- Serve as Sales Director during transitions or in census-challenged communities
- Train, mentor, and support sales teams under guidance of Senior RVP of Sales and Marketing Lead daily stand-ups and communicate prospect status
- Manage expenditures and analyze budget variances
- Guide community-based sales teams in partnership with RVP of Sales and Marketing
- Develop and execute marketing plans with Executive Directors and Sales teams
- Conduct tours, follow-ups, home visits, and personalized outreach
- Maintain accurate CRM data
- Use Prospect Centered Selling tools and methodology
- Provide necessary documentation for lease signings
- Participate in internal and external marketing events
- Coordinate with plant operations, life enrichment, and dining services for event success
- Uphold company standards and legal compliance
- Meet with prospects during regular hours, evenings, and weekends
- Maintain professional appearance and hygiene
- Manage multiple tasks and competing priorities
- Promote engagement and superior customer service
- Participate in professional networking and organization-wide sales training Perform other duties as assigned
Qualifications:
- Bachelor’s degree in business, finance, healthcare administration, sales and marketing, or related field required
- 3–5 years of successful experience as an Executive Director; turnaround experience preferred
- Minimum 5 years’ experience in senior living sales management Assisted Living Certification preferred
- Strong leadership and performance orientation
- Excellent verbal and written communication skills
- Strategic and functional problem-solving ability
- Effective interaction with Executive Directors and senior leadership
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Flexibility in schedule and travel Reliable transportation for work, events, and home visits
EOE/M/F/D/V