Operations Supervisor

The Armstrong Company is a global leader in supply chain services and residential and commercial moving. Our nationwide network of local experts combine personalized attention and global reach to provide solutions tailored exactly to your needs. Whether you’re moving your household, your business, or your product, we do what it takes to get your goods where they need to go. Our world moves around you.

Summary

The Operations Supervisor is responsible for the activities and staff of the warehouse which include receiving, storing staging, picking, and loading of customer products. Proper resource allocation of personnel and equipment, planning, and follow-through are factors for operational success. Proper communication and delegating skills will be essential to complete all work on time and accurately. This role will partner with administrative staff and quality to meet customer deliveries as well as improve process execution. Creating a safety-first culture and housekeeping are critical responsibilities.

Key Responsibilities

• Oversight of all operational team members to meet customer demands and daily scheduled activities while complying with all safety and task-specific processes.
• Participate in interviewing, hiring, and promotion of direct reports.
• Complete annual employee reviews for direct reports.
• Understand and comply with all HR, safety, and quality expectations.
• Provide all skills and training required to perform duties safely, create awareness, and manage incidents as they may occur.
• Support in employee discipline and personal improvement planning (PIP).
• Contribute to weekly employee huddle meetings reviewing operational goals and objectives.
• Champion safety awareness consistent with those established by safety leaders and enterprises.
• Enforce both pre and post-use inspections of all material handling equipment.
• Report defects to the operations manager in a timely manner.
• Report all incidents timely to proper leadership to reduce company exposure.
• Collaborate with quality leaders to conduct root cause analysis and provide corrective action for defects within operations.
• Participate in housekeeping walks to meet all requirements under the policy.
• Influence and motivate others to reach operational and quality goals.
  
  

Minimum Qualifications

• Minimum 3-5 years’ experience in a similar role and capacity.
• Associate degree with an emphasis in Logistics/Supply Chain Business or 5-7 years of verifiable experience in a similar warehousing, distribution, or fulfillment operation.
• Proficient with Microsoft suite of products.
• Ability to lead, delegate, direct, and motivate others.
• Self-starter, energetic, and passionate about roles and responsibilities.
• Sound decision-maker with the ability to set and deliver on priorities.
• Strong problem-solving skills.
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Requires the ability to communicate effectively using speech, vision, and hearing.
• This position requires physical stamina and the ability to regularly lift, carry, push, or pull up to 75 pounds.
• Ability to work long hours on one’s feet and regularly walk, bend, stoop, climb, and reach.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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