Service Manager - Tailored Day Services and Residential Programs

Job Title: Service Manager, Tailored Day Services & Residential Programs (San Francisco)
The Arc San Francisco is a non-profit organization serving adults with autism, Down syndrome, cerebral palsy, and other developmental disabilities in San Francisco and San Mateo counties. We support over 600 participants, helping them achieve self-determination, dignity, and quality of life. Our services include independent living support, skills building, employment training, and creative expression. We also engage in educational outreach, business partnerships, and community advocacy to promote a diverse and inclusive society.

Essential Duties and Responsibilities:
This is a rewarding job working with people with developmental disabilities. This role offers the chance to make a meaningful impact while enjoying the fulfillment of working with a diverse, inclusive community of participants and co-workers.
• Supervise, train, and manage Direct Service Professionals (DSPs): Lead a dedicated team and help them grow.
• Ensure participants have robust schedules and are accessing community-based resources: Promote active engagement and community involvement.
• Support staff in developing goals using Person-Centered Thinking tools: Help participants achieve their aspirations.
• Track participant goals and complete weekly notes: Monitor progress and celebrate achievements.
• Facilitate annual Individual Support Plans and Interdisciplinary Team meetings: Engage with participants and their support networks.
• Conduct performance evaluations and authorize payroll: Recognize and reward hard work.
• Plan individual supervision meetings: Provide personalized support and guidance.
• Provide technology training and support: Be a tech ambassador for your team.
• Ensure accurate daily attendance, maintain caseload lists, and update electronic files: Support daily operations and keep data current. 
• Coordinate staff coverage for absences: ensure participants receive the necessary support.
• Manage daily operations with fellow Service Managers: Collaborate for success.
• Implement and track behavior plans: Ensure effective support strategies.
• Co-lead monthly staff meetings: Foster teamwork and communication.
• Maintain relationships with Circles of Support and be a contact for stakeholders: Build strong community connections.
• Participate in community relations and mandatory meetings: Advocate for inclusivity.
• Assist with other responsibilities as assigned: Be flexible and ready to help.

Key Skills
1. Leadership and Management: Ability to supervise, train, and manage a team of DSPs effectively.
2. Communication: Strong verbal and written communication skills to interact with staff, participants, families, and stakeholders.
3. Organizational Skills: Efficiently manage caseloads, schedules, and documentation.
4. Technology Proficiency: Comfort with using and teaching technology tools.
5. Team Collaboration: Work well with fellow Service Managers and other team members.
6. Flexibility: Adapt to changing needs and responsibilities.

Education and/or Experience:
• At least 1 year of experience as a Direct Service Professional or similar role.
• Experience with aging individuals and/or those with behavioral challenges is a plus.
• Supervisory experience is a plus.
• Preferred experience with individuals with developmental disabilities.
• Preferred experience in professional settings

Salary : $30 - $33