What are the responsibilities and job description for the Residential Program Manager (Scituate, MA) position at The Arc of the South Shore, Inc.?
Residential Program Manager (multiple locations)
Opportunity Type: Full-Time, Exempt, Salaried
Location: Scituate, MA/Braintree, MA
Pay Range: $63,000 - $66,402 annually*
*Final offers are based on experience, qualifications, skills, and other job-related factors.
Sign-On Bonus: $2,000 Full-Time (30 hours)
Bonus paid in two increments; terms apply.
About The Arc of the South Shore
The Arc of the South Shore is proud to celebrate 75 years of advocacy and impact. Since 1951, we've partnered with individuals with disabilities and their families to build inclusive communities and support meaningful, independent lives.
Join us during this milestone year and become part of a mission-driven organization known for compassion, teamwork, and purpose.
About the Role
The Arc of the South Shore is seeking an experienced and compassionate Residential Program Manager to lead one of our residential programs in Scituate, Massachusetts.
In this role, you will oversee the daily operations of a community-based residential program supporting adults with intellectual and developmental disabilities. You will provide leadership, supervision, coaching, and support to employees while ensuring high-quality, person-centered services that promote independence, dignity, and community inclusion.
This is an ideal opportunity for a human services professional who is passionate about developing teams, ensuring regulatory compliance, and making a meaningful impact in the lives of the individuals we support.
What You'll Do
- Lead the day-to-day operations of the assigned residential program.
- Supervise, coach, develop, and evaluate residential staff.
- Recruit, onboard, train, and retain high-performing team members.
- Ensure the health, safety, rights, and well-being of individuals served.
- Monitor program quality and ensure compliance with DDS, MAP, DPPC, licensing, and agency standards.
- Coordinate staffing schedules and ensure adequate program coverage.
- Participate in Individual Service Plan (ISP) and interdisciplinary team meetings.
- Support person-centered programming, self-advocacy, and community participation.
- Oversee documentation, reporting, and program records.
- Monitor program budgets, expenses, and consumer funds as assigned.
- Participate in the management on-call rotation and respond to urgent operational needs as required.
- Develop and maintain positive relationships with families, guardians, healthcare providers, and community partners.
What We're Looking For
Education
- Bachelor's degree in Human Services, Psychology, Social Work, Special Education, Healthcare Administration, or a related field preferred.
- Equivalent combinations of education and experience may be considered.
Experience
- At least one year of supervisory, administrative, or program leadership experience in residential services, developmental disabilities, human services, or a related field preferred.
- Experience supervising employees and coordinating services.
- Experience supporting individuals with intellectual and developmental disabilities preferred.
Licenses & Certifications
- Valid driver's license with an acceptable driving record.
- CPR and First Aid certification (or ability to obtain).
- MAP certification (or ability to obtain).
- Successful completion of all required agency and DDS training.
- Acceptable CORI and background screening results.
Skills
- Strong leadership, coaching, and team-building abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and solve problems effectively.
- Knowledge of DDS, MAP, DPPC, and residential service regulations.
- Proficiency with Microsoft 365 and electronic documentation systems.
- Ability to make sound decisions during emergencies and crises.
Why This Role Matters
As a Residential Program Manager, you play a critical role in creating a safe, supportive, and empowering home environment for individuals with intellectual and developmental disabilities. Your leadership directly impacts the quality of care, staff engagement, and the ability of each individual to achieve their personal goals and lead meaningful lives in their community.
Every day, you'll help build opportunities, strengthen independence, and ensure that the individuals we support are treated with dignity, respect, and compassion.
Benefits (30 Hours/Week)
- Health and dental insurance (up to 80% employer paid)
- Vision insurance (100% employer paid)
- Group life insurance and long-term disability coverage
- Paid time off, including 13 holidays
- 403(b) retirement savings plan
- Employee Assistance Program (EAP)
- Employee referral program
...and a supportive workplace where your work truly matters.
Schedule & Expectations
- Full-time, exempt salaried position.
- Generally Monday through Friday schedule.
- Flexibility is required to meet program and participant needs.
- Participation in management on-call responsibilities.
- Occasional evenings, weekends, and holidays as operational needs arise.
- Regular on-site presence required within the assigned residential program.
Apply Today
Ready to lead a team, support meaningful lives, and make a difference every day?
Apply today and join The Arc of the South Shore as we celebrate 75 years of advocacy, inclusion, and community impact.
Now hiring for one Residential Program Manager position in Scituate, MA.
Job Type: Full-time
Pay: $63,000.00 - $66,402.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $63,000 - $66,402