What are the responsibilities and job description for the Direct Support Manager position at The Arc Of Howard County Inc?
Direct Support Manager (DSM) – Job Posting
The Arc of Howard County is seeking a compassionate and skilled Direct Support Manager (DSM) to oversee a team of Direct Support Professionals (DSPs) and ensure the highest quality care for individuals with intellectual and developmental disabilities. The DSM will provide leadership, coaching, and performance feedback, manage staff schedules and timecards, and ensure the implementation of person-centered plans to support individuals in living independently and engaging with their community.
Key Responsibilities:
Supervise and support DSPs in the implementation of person-centered plans and daily tasks
Develop staff schedules and manage timecards for DSPs using an automated timekeeping system
Provide coaching, feedback, and conduct performance reviews for DSPs
Ensure compliance with federal and state regulations, agency policies, and licensing standards
Facilitate and lead staff meetings, promoting open communication and teamwork
Coordinate and provide training for DSPs, ensuring competency-based learning and ongoing professional development
Promote community inclusion, helping individuals access community resources and activities
Support individuals in advocating for themselves and achieving personal goals
Collaborate with healthcare professionals to ensure proper health and wellness support for participants
Manage crisis prevention and intervention strategies as needed, ensuring staff are trained and prepared
Maintain accurate documentation and ensure confidentiality and ethical practice in all record-keeping
Foster a positive, inclusive, and respectful environment for both participants and staff
Required Knowledge/Qualifications:
- High School Diploma or GED
- Valid Maryland Driver's License with less than 3 points
- Computer Literacy (Including Microsoft Office Suite and the use of Google Mail and Carematic)
- Ability to successfully complete all DDA, Arc of Howard County and MBON required trainings Ability to manage time effectively.
- Ability to effectively communicate both orally and in writing Ability to lift 25-30 lbs.
- Leadership/Supervision
