Assistant Director of Quality Assurance - Program Evaluations

Under the supervision of the Director of Quality Assurance, the Assistant Director of Quality Assurance – Program Evaluations support the coordination and implementation of organization-wide quality assurance, incident management, and program evaluation activities at The Arc Montgomery County. This position serves as a resource to staff, people supported, families, and other stakeholders to promote compliance, mitigate risk, and uphold the rights of people supported. The Assistant Director of Quality Assurance – Program Evaluation represents the organization, under direction, during external monitoring, investigations, licensing, and accreditation processes. 

JOB-SPECIFIC DUTIES AND RESPONSIBILITIES

 I. Incident Reporting 

• Complete required DDA Policy on Reportable Incident & Investigation (PORII) training. 

• Lead internal incident investigations under the direction of the Director of Quality Assurance. 

• Monitor and review incident reports for accuracy, timeliness, and regulatory compliance. 

• Ensure appropriate policies and procedures are followed related to the submission of reportable incidents and required follow-up timelines. 

• Support incident report training for DSPs, supervisors, and leadership staff as assigned. 

II. Program Evaluation 

• Conduct and participate in program site reviews. 

• Participate in Quality Assurance oversight committees as assigned, including Human Rights, Reportable Incident, Admissions, Discharge and Review, and Safety Review committees, as needed. 

• Review and follow up on stakeholder satisfaction surveys for people supported and family members or advocates. 

III. External Incident Investigations

 • Compile and submit documentation requested by OHCQ. 

• Assist with drafting Plans of Correction (POCs) as needed. 

• Track and follow up with programs on implementation and compliance with approved POCs. 

IV. Licensing/Accreditation 

• Support organizational preparation for licensing and accreditation reviews and ongoing compliance. 

• Participate in entrance and exit meetings during reviews under direction. 

• Assist with drafting Plans of Correction following reviews. 

• Support oversight of nursing-related compliance with applicable OHCQ and MBON regulations. 

• Assist with preparation and submission of the annual DDA Quality Assurance Plan and monitor approval and compliance. 

• Track and follow up with programs on implementation and compliance with approved POCs. VI. Policy and Procedure

QUALIFICATIONS 

• Master’s degree plus three years of relevant professional experience; or Bachelor’s degree plus five years of relevant professional experience; or high school diploma plus nine years of relevant professional experience. 

• Three years of experience must be at a supervisory level. 

• Must communicate effectively in written and spoken English. 

• Must be proficient in Microsoft Outlook, Word and Excel. 

• Experience with program evaluation preferred