Technology Specialist

Position Title: Technology Specialist

Compensation: $27-$38 per hour based on experience

Status: Part-Time 20-30 per week

Category: Non-Exempt

Reports to: Chief Technology Officer

Location: Mercer County, NJ

What We Offer:  

• Top 401k plans in the industry - Employer contribution of 5% and 6% match, for a total of 11%
• Paid Time Off: Personal, Vacation & Sick; Paid Holidays

Who We Are: The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. For over 70 years, we have been dedicated to creating a more inclusive community by empowering individuals to live fulfilling and independent lives. We are also proud to have a fully staffed agency with low turnover.

Job Summary

The Technology Specialist ensures the smooth, reliable operation of our computers, phones, and related technology systems. This role provides first‑line technical support, manages our help desk ticketing system, and equips staff with the tools they need to serve our clients effectively. The ideal candidate is proactive, organized, and committed to helping others succeed through technology. By keeping our systems running efficiently and training staff on new and existing tools, the Technology Specialist plays a key role in advancing our mission.

Key Responsibilities

• Frontline technical support: Serve as the first point of contact for all IT support requests, managing and prioritizing the ticket queue to maintain an organized daily workflow.
• Hardware and software setup: Configure and maintain computers, phones, printers, and related systems; troubleshoot issues and perform routine updates.
• Employee onboarding: Lead technology onboarding for new staff, ensuring smooth setup and providing user‑friendly training on essential tools and systems.
• Documentation and inventory: Create and maintain clear, comprehensive documentation for systems, procedures, and infrastructure, including knowledge‑base articles and equipment inventory.
• Operational support: Monitor the IT inbox, support, and cyber security systems during business hours. Provide on‑site assistance for urgent issues as needed.
• Independent task management: Balance multiple priorities while working independently in a fast‑paced environment.
• Perform other job related duties as assigned.

Qualifications

• Education: Associate’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
• Experience: 3 years in IT support or a help desk environment.
• Technical skills: Proficiency with Windows operating systems, Google Workplace, PF Sense, Cisco Meraki, Microsoft Admin Suite, Zoho MDM,  and basic networking and cybersecurity concepts.
• Communication: Strong customer service skills with the ability to explain technical information to non‑technical users.
• Driving requirements: Valid driver’s license with no more than three suspensions and/or points within the past three years.
• Problem‑solving: Excellent troubleshooting, organizational, and time‑management abilities.

Why Join Us? At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development.

If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.

Have Questions? Email us at recruiter@arcmercer.org or call 609-477-9806 for more information.

We are committed to providing an inclusive and accessible hiring process. If you require a reasonable accommodation or assistance with your application, please contact us at accommodations@arcmercer.org

Pre-Employment Requirements: All offers of employment are contingent upon the successful completion of a background check, drug screening, physical exam, PPD test, and verification of an acceptable driving record.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary : $27 - $38