Holistic Support Manager - Meaningful Day (Case Manager)

The Holistic Support Manager will facilitate and encourage communication between a wide variety of internal and external stakeholders, ensuring a truly holistic approach to ensuring people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose and meaningful relationships. The Holistic Support Manager will be a liaison between all stakeholders and The Arc Baltimore regarding a person’s services and supports to achieve a person’s self-defined vision for a good life.

Our Mission

The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Who We Are

Since 1949, The Arc Baltimore has been an indispensable resource, providing employment training and support, day and residential services, family support and education, treatment foster care, assistive technology services, respite care, public policy advocacy, and information and referrals.

The Arc Baltimore’s full and part-time employees provide services at people's homes, places of employment, day centers, and neighborhoods.

What We Offer

A generous benefits package including:

• 8 Holidays, 17 Vacation days, 9 Sick and Safe Leave days
• Single and family medical, dental, and vision coverage
• Health and Dependent Care Flexible Spending Accounts (FSAs)
• Voluntary Accident and Hospital Indemnity insurance
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Life insurance (Employee, Spouse, Children)
• 403(b) plan with employer match available after 1 year
• Employee Assistance Program (EAP) and Health and Wellness package
• Legal Assistance and Pet plans
• Tuition Reimbursement
• Employee Discount Program

Job Responsibilities

• Coordinate and facilitate the person-centered planning activities with the Person, their Coordinator of Community Services, all members of the person’s self-identified team, and ensure compliance with applicable DDA and other regulations.
• Initiate person-centered planning activities for people supported and assist them in presenting goals and services at team meetings. Using Charting the Life Course framework, the Holistic Support Manager will be responsible for helping a person develop supports that meet current needs as well as looking forward to help the person achieve their vision for a good life.
• Identify and communicate strengths and barriers to people supported and possible methods of enhancing strengths and minimizing, utilizing progress notes and/or assessment related tools and/or records.
• Communicate regularly and respond to inquiries/requests from people supported, family, caregivers, peers, Coordinators of Community Services and all other internal and
• External stakeholders in a timely manner; when needed work with and connect people served with Management of funds team and/or Benefits Counseling.
• Train and regularly communicate with direct support professionals on the person-centered plan and appropriate behavioral plan(s), the person’s progress and situational outcomes for people supported.
• Ensure person(s) served fundamental rights are preserved (COMAR 10.22.04) and satisfactory conclusion to incident reports in a timely manner.
• Complete appropriate progress reports, iCM documentation, and incident reporting and other organizational/departmental paperwork in required timeframes.
• Ensure that information in the Person-Centered Plan is current and accurately reflects the preferences and desires of the person supported and the services and supports provided by The Arc Baltimore. Accept and track all Service Authorizations and ensure all services provided have the proper funding. Advocate and escalate issues as necessary to ensure resources are in place in a timely fashion.

Qualifications

Required:

• Must be at least 20 years of age
• High school diploma or G.E.D
• One year of case management and supervision experience in the disability field
• Valid driver’s license (not provisional) with a clean driving record
• Must be able to transport people supported as needed

Preferred:

• Bachelor’s degree in social work, Psychology, Special Education or a related field preferred. In lieu of a Bachelor’s degree, five years’ experience in the disability field
• In lieu of case management and supervision experience, five years’ experience as a Direct Support Professional may be substituted

Knowledge, Skills and Abilities

• Excellent oral and written communication skills required.
• Intermediate computer skills required.
• Outstanding organizational and time management skills necessary.
• Must work effectively within a team environment.

Working Conditions

• Some evenings and weekends are required
• Some lifting up to 50 lbs.
• Must have access to a personal vehicle to conduct agency business
• Must be available by use of a personal cell phone

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.