What are the responsibilities and job description for the Lead Assistant Store Manager position at The Arc Attic Treasures?
Percent of FTE: 100%
Supervisor: Store Manager
The Lead Assistant Manager is responsible for overseeing the daily operations of The Arc Attic Treasures and supervising retail staff, volunteers and community service workers in the absence of the store manager.
ESSENTIAL JOB FUNCTIONS
Cashiering
Reviews pricing of items, noting price changes or sale items
Operates the cash register and credit card machine
Accurately makes change for customers
Sorting/Pricing
Sorts donations according to standards set by store policy; monitors the sorting of other staff
Prepares items for sale
Prices items according to standards set by store policy; monitors the pricing of other staff
Maintains well-stocked and aesthetically pleasing sales floor
Maintains excellent back room processing and organization
Customer Service
Greets customers/donors
Informs customers of special sales and promotions
Assists customers in locating items and/or prices
Answers incoming calls and arranges for pick-up of goods
Returns store voicemails and emails in a timely manner
Monitors back room and retail floor to reduce instances of theft
Maintains appearance and cleanliness of restroom and break areas
Administrative
Fills in as needed to ensure adequate store coverage
Ensures sale signs are posted for the next day; prepares new signs
Accurately prepares deposits and transports money to the bank nightly
Stays up-to-date and knowledgeable on the store’s point of sales system, credit card machines and other equipment
Posts to Facebook, Instagram, Thread, and TikTok regularly
Completes daily sales reports
Fills in for Store Manager
Implements store policies and procedures
Implements loss prevention policies
Implements policies for throwing and use of recycling truck
Implements policies for adequate rotation of merchandise
Implements pricing standards, discounts and/or promotional sales
Resolves customer complaints
Ensures quick and efficient customer service
Ensures merchandise is of good quality and priced appropriately
Ensures merchandise is well stocked and organized
Prioritizes the workload of oneself and others
Supervising
Plans, assigns and supervises the work of staff, volunteers and community service workers
Manages staff problems and complaints until they can be brought to the attention of the Store Manager
Creates employee schedules
Interviews potential employees
Follows hiring and background checking guidelines
Schedule and facilitates employee orientation
Monitors employee hours and timecards
Keeps confidentiality
Performs all other duties as requested by the Store Manager
Qualifications
High school diploma or GED equivalent; required.
One year of retail experience; preferred.
Ability to use email, Microsoft Excel, and Microsoft Word; required.
Ability to accomplish addition, subtraction, multiplication and division; required.
Ability to read and write signs and pricing stickers; required.
Ability to work well with people; required.
Ability to lift and carry 50 pounds; required.
Ability to reach over the head with arms extended, horizontally and vertically; required.
Full use of fingers, hands, arms, legs and feet; required.
Ability to stoop, crouch, kneel and bend; required.
Ability to work in an environment with dust and various vapors; required
Ability to work under extremely hot or cold conditions; required.
Consistent attendance; required.
Ability to stand and walk for extended periods; required.
Ability to manage multiple priorities; required.
Ability to work remotely: No
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Weekly day range:
- Rotating weekends
Ability to commute/relocate:
- Fargo, ND 58104: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Shift management: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person