Quality Enhancement Coordinator/Trainer

Have you been searching for a career that is meaningful, where you could make a positive difference to others? Have you been seeking a career that gives you a sense of purpose where you can contribute to people’s well-being? Do you enjoy helping others succeed? If yes, we have an opportunity for you!
Our person-centered approach allows you to help make a positive impact in people's lives. Apply today and begin your career by making a difference and fulfilling your sense of purpose!
We are seeking attentive and compassionate team members to join our Quality Enhancement department! We offer a generous benefits package to include options for medical, dental, vision, employer paid life insurance, 403 b with employer contribution, PTO accruals, two weeks of paid training, and more!
JOB SUMMARY
Under the direction of the Associate Director of Quality Enhancement, this position is responsible for conducting incident investigations, completing surveys/reviews, and training.

JOB FUNCTIONS:
Regulatory

• Conduct investigations related to the Incident Management process
• Maintain a working knowledge of regulatory requirements and agency procedure regarding investigations including the Justice Center Code of Conduct, Core Competencies and the code of ethics, person centered planning, HCBS waiver, etc.
• Provide support and guidance to agency associates in the issues of incident management.
• Develop the investigatory scope of incidents and conduct a thorough investigation within the required timeframes.
• Establish appropriate priorities when multiple investigations are being conducted.
• Ensure confidentiality is maintained for agency associates and people we support in relation to all investigations. This includes personnel records; people we support records; verbal and written communications.
• Conduct interviews as necessary which may involve travel to various agency locations and to the private homes of people we support.
• Make recommendations for corrective actions based on thorough analysis of the facts and information obtained through investigation.
• Prepare a thorough written investigation report within the required timeframe for review by the Associate Director or Director of Quality Enhancement and committee.
• Provide on-call service at least every 2 months – answering the phone and providing direction as needed.
• Conduct Surveys/Reviews
• Maintain a working knowledge of regulatory requirements for programs and services including survey protocols.
• Observe evacuation drills as assigned to ensure evacuation plans are followed and effective.
• Apply knowledge of regulatory requirements to identify any issues of imminent danger and ensure immediate course of corrective action is taken by department leadership.
• Complete reviews of programs using the most current protocols and guidance from regulatory oversight agencies as requested by Director for Quality.
• Ensure communication to the Director for Quality/Associate Director for Quality of any identified non-compliance with regulations, laws and/or codes.
• Actively seek up-to-date information and materials regarding regulatory compliance.
• Training

Maintain a working knowledge of all trainings, i.e., SCIP-R, incident reporting, CPR, first aid, etc., and be the trainer as required per request from the Training Department and as approved by supervisor.

Person Centered Services

• Maintain working knowledge of agency person centered initiatives and standards.
• Incorporate person-centered philosophy and standards into the investigation and program process.
• Evaluate all documentation and service plans utilizing person-centered standards to identify strengths and areas of improvement, as requested.
• Provide comprehensive analysis of identified strengths and areas of improvement, as requested.

Program Standard

• Assist with research and provide information on regulatory and person-centered requirements as requested by agency programs or services.
• Collect and/or provide data as requested by department or agency management.
• Ensure routine communication with the Associate Director of Quality Enhancement to ensure awareness of current activities and job demands.
• Develop comprehensive, professionally written reports on job activities as assigned.

Physical Plant and Safety

• Ensure any safety concerns and hazards observed are reported immediately to ensure the welfare of all people served and associates.
• Ensure communication of identified physical plant and safety updates from oversight agencies.
• Provide recommendations and guidance on safety concerns and issues identified in investigations or surveys.

Contacts with Others

• Act as a representative of the agency with people receiving services, families, funding and regulatory entities, industry associations and the public.
• Regularly interact with department associates during job activities.
• Conduct trainings as assigned including Quality topics (incident reporting), SCIP, etc.

Talent Management

• Assist with recruitment and hiring as requested for department vacancies.

Additional Functions

• Participate in agency initiatives and committees as assigned/requested.
• Meet regularly with the Associate Director of Quality Enhancement to inform, consult and coordinate current activities and job demands.
• Serve as committee chair back up for the Director and Associate Director of Quality Enhancement, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• This position requires active knowledge of agency operations, investigative techniques, and ethical business practices.
• This position requires you to have basic knowledge of agency processes, policies and procedures.
• This position requires you to have excellent written and verbal communication skills.
• This position requires you to have basic knowledge of computer operations (i.e. databases, spreadsheets, word processing and e-mail).
• This position requires you to develop clear, understandable reports related to job activities.
• This position requires you to work independently, as well as in a team, and organize duties according to required timeframes.
• This position requires you to be able to manage multiple and competing demands and prioritize accordingly.

QUALIFICATIONS:

• High school diploma, General Education Development (GED) or Test Assessing Secondary Completion (TASC).
• Three-years’ experience working with people with developmental disabilities.
• Alignment with agency’s mission, vision and code of ethics.
• Demonstrate respectfulness, professionalism, effective teamwork and empathy such as active listening.
• CPR/First Aid/AED instruction and SCIP Certification within the first six months of hire

ADDITIONAL QUALIFICATIONS/REQUIREMENTS:

• Where position requires driving:
• Valid driver’s license for the state in which the person resides.
• Acceptable safe driving record.
• Where position requires driving individuals served by the Agency:
• Motor vehicle with up-to-date inspection, that is registered and insured.
• Will be required to enroll in LENS (Licensed Event Notification System).

AUTHORITY AND ACCOUNTABILITY:
People: This position does not have any direct supervision of associates. This position does interact on a regular basis with all other departments of the agency. This position is accountable to the Associate Director of Quality Enhancement.

Operations: This position has responsibility for regulatory, personal allowance and incident management compliance.

Budget: This position has responsibility to adhere to budgetary expense guidelines and programs.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.