What are the responsibilities and job description for the Scheduler position at The Arbors and The Ivy Assisted Living Communities?
Location: The Arbors at Greenfield
Position: Scheduler
Schedule: Part-Time — 16 hours per week with paid, on-call responsibilities, with the option to pick up additional shifts as a Resident Care Aide, if certified.
Join the Arbors / Ivy Team
The Arbors at Greenfield is a family-owned and operated Assisted Living Community. We are proud to be family-oriented and committed to family-centered aging through generations. We lead with integrity through care, compassion, and teamwork, and we are occupancy-focused by building trust, connection, and purpose in every resident and family experience. We believe in a culture of collective ownership, where we stand together and do whatever it takes to deliver excellence. We achieve excellence through a positive united team that values hard work, a good laugh, and the balance that keeps us thriving.
About The Role
The Scheduler plays a key role in supporting our care team and ensuring residents receive consistent, reliable service. This position requires strong organization, communication, and teamwork. The Scheduler helps strengthen our culture of excellence by supporting staffing stability—contributing to resident satisfaction, family trust, and overall community success.
This role is ideal for someone who is detail-oriented, calm under pressure, and enjoys solving problems, supporting a team, and keeping operations running smoothly.
Responsibilities
At the Arbors we believe teamwork and integrity drive excellent resident care. If you’re someone who takes ownership, communicates well, works hard, and enjoys being part of a positive team that supports one another (and shares a good laugh along the way), we’d love to meet you.
Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Position: Scheduler
Schedule: Part-Time — 16 hours per week with paid, on-call responsibilities, with the option to pick up additional shifts as a Resident Care Aide, if certified.
Join the Arbors / Ivy Team
The Arbors at Greenfield is a family-owned and operated Assisted Living Community. We are proud to be family-oriented and committed to family-centered aging through generations. We lead with integrity through care, compassion, and teamwork, and we are occupancy-focused by building trust, connection, and purpose in every resident and family experience. We believe in a culture of collective ownership, where we stand together and do whatever it takes to deliver excellence. We achieve excellence through a positive united team that values hard work, a good laugh, and the balance that keeps us thriving.
About The Role
The Scheduler plays a key role in supporting our care team and ensuring residents receive consistent, reliable service. This position requires strong organization, communication, and teamwork. The Scheduler helps strengthen our culture of excellence by supporting staffing stability—contributing to resident satisfaction, family trust, and overall community success.
This role is ideal for someone who is detail-oriented, calm under pressure, and enjoys solving problems, supporting a team, and keeping operations running smoothly.
Responsibilities
- Create and maintain schedules for Resident Care staff, ensuring appropriate coverage for all shifts.
- Ensure staffing levels meet resident needs and comply with all applicable staffing requirements, policies, and procedures
- Communicate scheduling changes clearly and promptly to staff and leadership, including call-outs, shift swaps, and urgent coverage needs
- Manage and respond to staffing call-outs, including after-hours/on-call scheduling responsibilities as assigned
- Coordinate shift coverage by contacting available team members and filling open shifts in a timely and professional manner
- Work closely with the Resident Care Director, Executive Director, and department leaders to ensure schedules align with resident care needs and community priorities
- Assist with onboarding coordination for new hires by adding them to schedules and ensuring training shifts are properly assigned
- Support fair and consistent scheduling practices while balancing staff availability, skills, and business needs
- Monitor and reduce unnecessary overtime whenever possible while maintaining safe staffing and quality resident care
- Maintain scheduling systems and documentation with accuracy, confidentiality, and attention to detail
- Demonstrate strong customer service by supporting the care team and helping ensure residents and families experience consistent, dependable care
- Promote a culture of collective ownership by proactively identifying staffing gaps and doing whatever it takes to support the team and community
- Scheduling experience
- Strong communication skills
- Strong time management and organizational skills
- Must be a team player who supports a culture of collective ownership
- Certified Nursing Assistant (CNA) or Home Health experience is a plus
At the Arbors we believe teamwork and integrity drive excellent resident care. If you’re someone who takes ownership, communicates well, works hard, and enjoys being part of a positive team that supports one another (and shares a good laugh along the way), we’d love to meet you.
Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.