What are the responsibilities and job description for the Move-In Coordinator position at The Arbor Company?
Job Summary/Position Overview
Under the direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.
Success in this role is measured by:
Under the direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.
Success in this role is measured by:
- High degree of prospective resident and prospective resident family satisfaction
- Excellent customer service metrics
- Synergy and collaboration with the community team managers
- Successful sales and marketing efforts
- Maintain accurate and up-to-date resident communication, documentation, and move-in status within the lead management and community systems
- Coordinate and track all required move-in documentation, including physician forms, assessments, financial paperwork, lease documents, and family/resident submissions to ensure timely completion prior to move-in
- Serve as a primary point of contact for future residents and families throughout the move-in process, providing guidance, support, and timely communication to create a seamless transition into the community
- Partner closely with the Sales team to support prospective residents from deposit through move-in, ensuring all required steps are completed efficiently and accurately
- Facilitate lease review and signing with residents and families, answering questions and ensuring all required documentation is properly executed
- Coordinate with the Resident Care Director to schedule an assessment with the resident as needed
- Coordinate with Maintenance, Housekeeping, Dining, and other community departments to ensure apartments are move-in ready and resident preferences are communicated prior to arrival
- Schedule and coordinate move-in meetings with residents, families, and appropriate community team members
- Assist with welcoming new residents on move-in day to ensure a positive first impression and exceptional customer experience
- Maintain strong knowledge of community services, amenities, apartment offerings, and operational processes in order to effectively support residents and families
- Support sales initiatives, resident events, and community engagement efforts as needed
- Foster positive relationships with residents, families, physicians, referral partners, and community associates to support a smooth and organized move-in experience
- Other, related duties as assigned
- Previous administrative and/or customer service experience preferred
- Positive, energetic, and enthusiastic attitude, ability to work as a team member
- Availability to work some weekends, some evenings, and special occasions.
Salary : $25