Accounts Receivable/Credit and Collections Analyst

Summary/Objective

Reporting to the Accounting Manager, the Accounts Receivable Credit and Collection Analyst oversee collection, credit analysis, and billing of overdue accounts. Primary responsibilities involve releasing orders from hold, process returns and refunds, reconciling accounts, maintaining tax certificates, onboarding new customers, and collaborating with Customer Service and Sales teams to facilitate account adjustments. The analyst also works with the Deduction Analyst to resolve deductions efficiently.

Essential Functions

• New Customer set-up: process credit applications, run credit reports/trade references, set up new customer files and obtain tax resale exemption forms
• Monitor auto emails daily to ensure they are sent.
• Handle all calls into AR.
• Maintain Resale Tax certificates and expiration dates in the database.
• Process credits on returns and refunds.
• Ensure the accuracy and timeliness of miscellaneous billing and credits.
• Analyze ageing reports and solicit payments from customers with past due balances.
• Communicate with internal and external customers regarding changes in credit eligibility and order holds.
• Maintain compliance with the Credit and Collection policy as per standards.
• Review accounts for placement with the 3rd party collection agency and function as a liaison between the agency and our organization.
• Notify sales reps of any collection issues or when customer is in default going to collections
• Serve as back up for cash application of all cash receipts to customer accounts and general ledger.
• Work closely with Sales, Customer Service, and external customers to facilitate the resolution of discrepancies caused by over or short payments made by the customer.
• Ensure timely application of adjustments to customer accounts to resolve invoicing issues.
• Maintain organization of supporting documentation.
• Research and resolve customer refund requests.
• Responsible for credit card processing functions, including disputed transactions on the Company websites.
• Provide backup support to the Deduction Analyst.
• Provide Credit hold report to VP of Sales and Customer Service Manager on 10th of the month.
• Negotiate AR settlements on going out of business accounts as required.
• Review credit lines on existing accounts using updated trade reports, payment history and sales history.
• Send Credit Bureau report at the beginning of the month.
• Provide Gift Card report to Director at the beginning of the month.
• Work with Global Credit on credit updates and pulling information on customers as requested.
• Monitor emails from RVCF alerts – report to Director if needed.
• Respond to auditor requests for information and explanation.

Additional Responsibilities

• Produce high-quality, high-volume work with minimal supervision.
• Consistently meet deadlines.
• Must be able to work past working hours to complete tasks.

Required Education and Experience

• Proficient in Microsoft Office applications and standard credit and collection processes.
• Must be a team player and can meet deadlines and solve problems.
• Intermediate Microsoft Excel, cash applications, and credit card processing.
• Strong understanding of accounting principles, with experience in analyzing credit reports.
• Knowledge of technical and professional principles and skills of accounting as well as analytical skills; this position requires a detail-oriented individual.
• Ability to communicate both orally and in writing with a wide range of people.
• Ability to maintain good working relationships with co-workers, supervisors, management, department head staff and various agency personnel.
• Experience with Lawson M3 and the retail distribution industry is a plus.