What are the responsibilities and job description for the Claims Specialist position at The American Equity Underwriters?
COMPANY SUMMARYThe American Equity Underwriters, Inc. (AEU) delivers specialized coverage and risk management solutions to waterfront employers across the United States. As an industry leader in U.S. Longshore and Harbor Workers' Compensation (USL&H), AEU also provides state act workers' compensation, Maritime Employers' Liability (MEL), marine general liability, and automobile liability for waterfront employers. AEU provides services such as claims handling, loss control, and underwriting, as well as longshore consulting and leadership training to help businesses protect their people and manage risk with confidence. JOB DESCRIPTIONThe Claims Specialist (CS) position is responsible for investigating, evaluating, and resolving claims for injured workers of companies insured through AEU. These responsibilities help to reinforce the value and commitment AEU provides to its member companies. The CS must have the ability to effectively communicate with all points of contact to successfully resolve claims and have employers realize the value of our services.PRIMARY RESPONSIBILITIESProactively manage daily workflows to ensure all deadlines are met and filings are submitted in a timely mannerCommunicate with empathy and clarity when interacting with injured workers and their familiesServe as a liaison with external stakeholders, clients, and partners, maintaining a high level of professionalismCollaborate with the service team to establish goals for members and execute aligned strategiesOversee and coordinate with external vendors to ensure efficient workflow and balanced task distributionDemonstrate flexibility to travel and attend client meetings outside of standard business hours, as requiredPrepare and tailor reports for both internal stakeholders and external audiences, recognizing the distinct requirements of eachPresent claims in both internal committee forums and external client settings with clarity and professionalismMaintain up-to-date knowledgeCORE COMPETENCIES AND SKILL REQUIREMENTSStrong understanding of standard administrative and office proceduresProficient in Microsoft Office Suite, with emphasis on Outlook, Word, and foundational Excel functionsKnowledgeable in basic research methodologies and standard reporting practicesExceptional written and verbal communication skills, with the ability to convey information clearly and professionallyHighly organized with strong attention to detailCollaborative team player with a positive, solution-oriented mindsetConfident and results-driven, with the ability to take initiative when neededAdaptable to a wide range of tasks, from routine to complexSkilled in prioritizing responsibilities and maintaining flexibility in fast-paced, high-volume environmentsEDUCATION AND EXPERIENCE REQUIREMENTSBachelor's Degree or HigherMinimum 5 years of worker's compensation claims insurance experienceHome state licensure in workers' compensation, coupled with exposure to multi-state claim handling, is highly desirableWORKING ENVIRONMENTThis is an in-office position where employees enjoy a comfortable working environment in a modern-classic office space with beautiful viewsNamed one of the Best Companies to Work for in Alabama for six years straightCollaborative, positive, and engaging company cultureStrong tradition of corporate charitable promotion