What are the responsibilities and job description for the IT Desktop Support Service Technician position at The AME Group?
Full-time Description
We are seeking a talented and experienced IT Desktop Support Technician to join our Vincennes team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN.
Responsibilities
This is a full-time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.
We are seeking a talented and experienced IT Desktop Support Technician to join our Vincennes team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN.
Responsibilities
- Provide front line technical support for end-users, addressing hardware and software and network related issues.
- Install, configure, and troubleshoot desktop hardware, software, and other peripherals.
- Ensure timely resolution of support tickets while maintaining a high level of customer satisfaction.
- Document all technical support activities in ticketing systems
- 2 years of hands-on experience in IT desktop support.
- Proficient in troubleshooting hardware and software issues in a Windows environment.
- Experience with Active Directory, Microsoft office suite and other common business applications.
- Azure experience a plus.
- Strong communication skills and the ability to work with clients in a professional manner.
- Ability to work independently and collaboratively in a team-oriented environment.
- Adept at managing priorities and meeting deadlines.
- Associate degree or relative certifications (CompTIA A certification)
- Valid driver’s license and reliable transportation is necessary.
- Must be able to lift up to 50 lbs.
- Competitive salary and benefits package
- 100% Employee-Owned Company! Employee stock ownership plan for all employees.
- Professional development opportunities through our employee training program
- Opportunity for growth and advancement
- Positive and supportive work environment
This is a full-time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.