Desktop Systems Technician

Location: MacDill AFB in Tampa, FL

Clearance: Top Secret; ability to obtain TS/SCI

Job Type: Full-Time

Target Salary Range*: $50,000 - $65,000

• This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary
  
  

Position Overview

As a Desktop Systems Technician, you will help ensure today is safe and tomorrow is smarter. This role provides face-to-face and remote Tier 1 and Tier 2 incident resolution to customers with hardware, software, and application problems across NIPRNet, Coalition Networks, and SIPRNet enterprise networks.

This position supports the USCENTCOM Information Technology Services Program and USCENTCOM J6 in Tampa, FL.

Key ResponsibilitiesDesktop Systems Support and Operations

• Manage the functionality and efficiency of a group of computers running on one or more operating systems.
• Provide onsite, hands-on Operations and Maintenance support for client computing devices, including personal computers, thin/zero clients, laptops, Portable Electronic Devices, and peripherals.
• Provide end-user IT system and software maintenance for the USCENTCOM COOP.
• Perform systems planning and coordinate/connect IT systems.
• Expand and/or modify established systems to serve new purposes or improve workflow.
• Work within Windows, Linux, and/or virtual environments.
  
  

Equipment Accountability and Lifecycle Management

• Coordinate and manage Automated Data Processing Equipment accountability for new equipment, replacement equipment, and upgrades.
• Track the disposition of equipment throughout its lifecycle, including Computer Equipment Replacement Program and Life Cycle Replacement.
• Process end-of-life, defective, and/or damaged equipment through the Defense Reutilization Management Office.
• Maintain key customer relationships to support strategic technology insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.
  
  

Desktop Configuration and Procedures

• Develop procedures to facilitate management and testing of desktop load set configurations.
• Track and compile user issues, software conflicts, device conflicts, and similar tasks.
• Establish standards for information systems procedures.
• Document integration processes, including configuration settings and troubleshooting procedures.
  
  

Systems Integration and Technical Support

• Work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.
• Collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.
• Conduct testing and validation of integrated systems.
• Identify and resolve issues or discrepancies in functionality or performance.
• Provide technical support and assistance during deployment and post-deployment phases.
• Address integration-related issues or concerns.
  
  

Coalition Partner Network Support

• Provide CPN and SCO support to Coalition partners as needed.
• Provide expertise and advice relating to Coalition Partner Networks.
• Support 24/7 and holiday operations as required based on operational tempo.
  
  

Knowledge Sharing and Continuous Improvement

• Stay abreast of emerging technologies and industry trends in systems integration.
• Evaluate the potential impact of emerging technologies and industry trends on integration strategies.
• Recommend adoption where appropriate.
• Participate in meetings and workshops to share knowledge and best practices related to systems integration.
  
  

QualificationsExperience

• 1 year of relevant technical experience.
• Experience working within Windows, Linux, and/or virtual environments.
  
  

Skills

• Ability to perform systems planning and coordinate/connect IT systems.
• Ability to expand and/or modify established systems to serve new purposes or improve workflow.
• Ability to establish standards for information systems procedures.
• Ability to work closely with stakeholders to understand system requirements and design integrated solutions that meet functional and performance objectives.
• Ability to collaborate with software developers, system administrators, and other stakeholders to implement integration interfaces and APIs.
• Ability to conduct thorough testing and validation of integrated systems.
• Ability to identify and resolve issues or discrepancies in functionality or performance.
• Ability to document integration processes, including configuration settings and troubleshooting procedures.
• Ability to provide technical support and assistance during deployment and post-deployment phases.
• Ability to address integration-related issues or concerns.
• Ability to stay abreast of emerging technologies and industry trends in systems integration.
• Ability to evaluate the potential impact of emerging technologies and industry trends on integration strategies and recommend adoption where appropriate.
• Ability to participate in meetings and workshops to share knowledge and best practices related to systems integration.
• Ability to maintain key customer relationships to support strategic technology insertion and lifecycle replacement of IT hardware for the entire IT Enterprise.
  
  

Certifications

• Applicable DoD 8140 or DoD 8570 Certification, such as CompTIA Security or equivalent.
  
  

Clearance

• Active Top Secret DoD clearance, with willingness and ability to obtain TS/SCI clearance.
  
  

Preferred Qualifications

• Bachelor’s degree with a focus in computer science, engineering, or a related field of study.
• Microsoft certifications.
• ITIL 4 Foundation Certification.