What are the responsibilities and job description for the Client Experience Specialist position at The Altar Spa?
Client Experience Specialist
The Altar Spa
We are seeking an exceptional Client Experience Specialist to join our luxury spa team. This is a client-facing position for someone who understands that luxury is not simply a service, it is an experience created through thoughtful details, polished communication, anticipation of client needs, and genuine hospitality.
The ideal candidate is detail-oriented, highly organized, polished, personable, and a fast learner. You should take pride in creating an elevated client experience while confidently managing the day-to-day responsibilities of a busy luxury spa environment.
Experience in a luxury, upscale hospitality, spa, beauty, wellness, hotel, or high-end service environment is strongly preferred.
What You'll Do
As a Client Experience Specialist, you will serve as a primary point of contact for our clients and help ensure every interaction reflects the standards of our luxury brand.
Responsibilities include:
- Welcome clients warmly and professionally, creating a polished and personalized arrival experience
- Provide exceptional client service before, during, and after each visit
- Manage all front desk responsibilities, including check-in and check-out, scheduling, confirmations, payments, phone calls, emails, and client inquiries
- Maintain accurate client records and appointment information
- Communicate spa services, policies, offerings, and recommendations with confidence and professionalism
- Anticipate client needs and proactively look for opportunities to elevate their experience
- Handle client concerns, questions, and service recovery with grace, discretion, and sound judgment
- Troubleshoot issues independently and identify effective solutions without needing constant direction
- Coordinate with service providers and management to ensure a seamless client journey
- Maintain a beautiful, organized, and impeccably presented reception area
- Assist with retail and product recommendations when appropriate
- Support the team with opening and closing procedures and other operational responsibilities
- Protect client privacy and maintain a high level of professionalism and discretion at all times
- Consistently uphold the standards, tone, and presentation of a luxury environment
What We're Looking For
Our ideal candidate is someone who:
- Has previous experience in customer service, hospitality, spa, beauty, wellness, or a luxury service environment
- Understands the importance of exceptional customer satisfaction and client retention
- Has a naturally polished, professional, and welcoming presence
- Is detail-oriented and takes ownership of their work
- Is a fast learner who can quickly learn new systems, services, products, and procedures
- Is a self-starter who can work independently and confidently
- Has excellent communication and interpersonal skills
- Is comfortable troubleshooting and solving problems without immediately relying on management
- Can remain calm, gracious, and solution-oriented in a fast-paced environment
- Has excellent organizational and time-management skills
- Is comfortable learning and using scheduling, POS, and other computer systems
- Understands how to communicate in a luxury, elevated, and professional manner
- Has a professional appearance and takes pride in personal presentation
- Is reliable, punctual, and committed to creating an exceptional experience for every client
Benefits
- PTO
- Health, dental & vision insurance
- IRA matching up to 4%
- Paid training
- Wellness benefits
- Parking reimbursement
- Employee discount
Success in this role means our clients consistently feel welcomed, valued, understood, and exceptionally cared for.
You will help create a seamless experience that encourages clients to return, recommend us to others, and view our spa as a trusted part of their self-care and lifestyle.
If you have a passion for luxury hospitality, exceptional service, and creating memorable client experiences, we would love to hear from you.
Pay: $18.00 - $22.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k) 4% Match
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $22