What are the responsibilities and job description for the Employment Services Director position at The Alpha Group?
Reports To: CEO
Job Type: Full-Time, Class 1, Exempt
Work Schedule: 8am – 4:30pm, Monday through Friday, additional/alternate hours may be required at times to meet Division needs
Position Summary:
The Director Employment Services provides strategic leadership for all employment and Workforce Development programs supported through the IDD Medicaid Waiver, Opportunities for Ohioans with Disabilities (OOD), and the organization’s social enterprise retail store. This role ensures individuals with intellectual and developmental disabilities have access to high-quality, person-centered skill building, vocational training, and employment opportunities.
Essential Functions:
Program & Strategic Leadership
- Lead workforce development services including Vocational Habilitation, Group Employment, Career Exploration, Job Development, and Job Coaching.
- Integrate the social enterprise retail store as a primary site for real-world skill building and workforce readiness.
- Develop and implement strategies to improve employment outcomes and expand service capacity.
- Monitor industry trends and ensure programs align with Employment First best practices.
Social Enterprise Retail Store Oversight
- Provide operational oversight and program integration for the retail store.
- Support store leadership with staffing, workflow systems, customer experience, and safety practices.
- Ensure the store delivers high-quality training, coaching, and employment readiness for individuals served.
- Review performance metrics and support continuous improvement related to mission impact and revenue.
Operational & Team Management
- Oversee daily operations for all workforce development programs to ensure compliance with Medicaid Waiver, OOD, and organizational standards.
- Analyze program data, service outcomes, and store-based training results.
- Hire, train, and supervise workforce development and job coaching staff, including store-based training supports.
- Promote a positive, mission-driven culture of teamwork, accountability, and professional growth.
Partnerships & Community Engagement
- Build strong relationships with employers, schools, county boards, OOD teams, and community partners.
- Represent the organization at job fairs, workforce committees, and employment coalitions.
- Develop employer pipelines to support job placement and transition opportunities.
Compliance, Quality & Fiscal Oversight
- Maintain regulatory compliance, documentation accuracy, and audit readiness across all services.
- Support program and retail budgeting, monitor service utilization, and review revenue trends.
- Collaborate on funding opportunities and innovative partnerships that strengthen employment initiatives.
Education & Experience
- Bachelor’s degree in Social Services, Business, Education, Rehabilitation, Workforce Development, or related field (Master’s preferred).
- 5 years of experience in workforce development, IDD services, OOD services, vocational rehabilitation, or related programming.
- Experience supervising teams; retail operations experience a plus.
- Knowledge of Medicaid Waiver and OOD processes preferred.
Skills & Competencies
- Strong leadership and staff development abilities.
- Knowledge of Employment First and best practices in supporting individuals with disabilities.
- Understanding of retail operations and customer service workflow.
- Excellent communication, relationship-building, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
Other
- Valid driver’s license and reliable transportation
- Must be willing and able to travel to various job sites
- Ability to pass background checks and required screenings
- Must remain in compliance with all regulatory standards governing program services, including appropriate training
- Must have or obtain First Aid/CPR/AED training certification
- Must be able to lift 50 pounds
- All other duties as assigned
Alpha is an equal opportunity employer and is committed to creating an inclusive environment for all team members and individuals served.
Salary : $75,000 - $90,000