What are the responsibilities and job description for the Customer Service Associate position at The Alpha Group?
Currently seeking a Customer Service Associate for a full-time temporary to permanent position in Warren, RI.
Responsibilities of Customer Service Associate:
-Act as point of contact to assigned customers while creating and maintaining receptive relationships
-Provide support to account managers in growth initiatives
-Answer any inquires related to orders and or technical questions; resolving any issues in a timely manner
-Prepare and provide quotes to customers ensuring consistency with agreements and clauses; Negotiating pricing as needed
-Enter, process, and manage customer orders and quotes into computer systems
-Maintain customer data, order statuses and other records in systems
-Monitor and track orders throughout process and provide accurate updates to customers
-Work with other departments to ensure orders are completed on time and accurately
-Generate all supporting reports and support reviews as needed
-Perform other duties as assigned
Requirements of Customer Service Associate:
-Minimum High school Diploma or equivalent
-Associate’s or Bachelor’s degree in business or related field preferred
-3 years experience Customer service or similar role
-Previous experience in aerospace or similar manufacturing environment
-Good multi-tasking and prioritizing skills
-Strong verbal and written communication skills, with ability to read and write English
-Excellent computer skills including ERP systems and a proficiency in Microsoft Office Software
-Great attention to detail
-Able to stand, walk, or sit throughout shift
Hours: 8:00am-4:30pm Monday-Friday
Pay Rate: $24.00-$25.00/hr
Salary : $24 - $25