Front Desk Clerk, The Alluvian Hotel

GENERAL PURPOSE:

Make reservations, check-in/out guests, and provide information and services to all guests and visitors.

Main Duties:

· Maintain complete knowledge at all times of Viking HospitalityGroup services,

including specials, packages, amenities and local happenings.

· Maintain complete knowledge and comply with all hotel and departmental

policies and procedures.

· Foster and promote a cooperative working environment with all staff and

departments.

· Answer department telephone within 3 rings, using correct greeting and

telephone etiquette.

· Promote positive guest relations to all guests approaching Front Desk.

· Accommodate all requests for information in a congenial manner.

· Process all guest reservations and check-ins as outlined in Front Desk manuals.

· Maximize revenue and up sell features and amenities for hotel, spa, cooking

school and restaurant.

· Set up accurate accounts for each guest checking in according to their

requirements (i.e. share-withs, separate room/tax/incidentals, comp).

· Document all guest requests, complaints or problems immediately and notify

designated department/personnel for resolving the situation.

· Document and confirm reservations and cancellations.

· Communicate pertinent guest information and VIP arrivals to designated departments/personnel (i.e., special request, amenity delivery). Coordinate
schedules and all necessary paperwork as related to the bellman staff and
human resources.

· Adhere to all hotel requirements for accidents, injuries and emergency situations.

· Adhere to all cashiering procedures as outlined in Front Desk manuals.

· Assist in other areas or with special projects as assigned by General Manager or Front Office Manager.

Personal Requirements:

· Well developed communication skills

· Ability to work irregular hours, weekends and public holidays

· Excellent telephone skills

· Comfortable working with computers

· Pleasant personality

· Good organizational and follow up skills

· Excellent customer relations skills

Job Type: Full-time

Pay: $11.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: One location

Salary : $12 - $0