What are the responsibilities and job description for the Front Desk Agent / Pre-Arrival Coordinator position at The Alida Hotel?
Alida Harper Fowlkes was a celebrated entrepreneur within the city. We celebrate the Alidas of our time - the self-made artisans who cultivate Savannah's contemporary spirit - within the walls of our 173 room hotel. The Alida joins modern life with timeless Southern charm on Savannah's revitalized riverfront. The essence of Southern hospitality.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requested Tasks
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requested Tasks
- Welcome guests upon their arrival and assign rooms
- Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
- Inform guests about payment methods and verify their credit cards on file or collect upon arrival
- Perform all check-in and check-out tasks
- Respond to requests in a timely and professional manner
- Serve as the main point of contact for VIP and high-tier Marriott guests prior to arrival, ensuring all special requests and preferences are accommodated.
- Send personalized pre-arrival emails to VIPs, high-tier Marriott and frequent guests, addressing special occasions, amenities and exclusive offerings
- Promote on-site activations and F&B outlets to enhance guest experience.
- Act as a concierge when needed.
- Provide PBX support through the shift, including managing GXP chats, Alice and phone.
- Other duties as assigned.
- Approachable and personable personality
- Patient and understanding with guests' needs and requests
- Eye for detail
- Sense of urgency to fulfill requests and resolve issues
- Ability to stand for extended periods at a time
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.