What are the responsibilities and job description for the Switchboard Operator position at The Alfred Foundation?
Bayside Health
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.
Health Information Services provides a range of functions including Switchboard and Enquiries services, statutory reporting, Medical Record Management, Clinical Coding and clinical information requests.
The Role
The successful applicant will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly.
The successful applicant will be working collaboratively within a team, and thus must demonstrate excellent, clear, quick and effective decision and communication skills, particularly during emergency calls. The ability to prioritise tasks, promote and maintain good customer relations, professional behaviour and team spirit is required.
Qualifications And Experience Required
If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter.
For enquiries regarding this position, please contact Kristina Janus, Switchboard Team Leader on (03) 9076 2439.
Applications close 11pm AEST, Friday 8th May 2026
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.
- Switchboard Operator - weekend shift
- Permanent position
- Part time - 4 days per fortnight (32 hours per fortnight, 2:30pm - 11:00pm weekends)
- Managers and Administrative Worker Grade 1 (HS1)
- Located at The Alfred
- Great staff benefits! 6 weeks annual leave & salary packaging
Health Information Services provides a range of functions including Switchboard and Enquiries services, statutory reporting, Medical Record Management, Clinical Coding and clinical information requests.
The Role
The successful applicant will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion. This position also includes updating changes to medical staff rosters and dealing with emergency calls promptly.
The successful applicant will be working collaboratively within a team, and thus must demonstrate excellent, clear, quick and effective decision and communication skills, particularly during emergency calls. The ability to prioritise tasks, promote and maintain good customer relations, professional behaviour and team spirit is required.
Qualifications And Experience Required
- Higher School Certificate/Victorian Certificate of Education
- Previous clerical and switchboard experience, preferably in a hospital environment
- Highly developed organisational, communication and interpersonal skills
- Salary packaging & novated leasing through Maxxia
- Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
- Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
- Childcare services at The Alfred managed by KU Children’s Services
If this opportunity sounds like it is for you, click the APPLY button, including your resume and cover letter.
For enquiries regarding this position, please contact Kristina Janus, Switchboard Team Leader on (03) 9076 2439.
Applications close 11pm AEST, Friday 8th May 2026
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.