What are the responsibilities and job description for the HIP Complex Care Clinician position at The Alfred Foundation?
Bayside Health
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.
HARP (Hospital Admission Risk Program) Complex Care is largely a community-based service within the Health Independence Program (HIP). HARP sits within the Alfred Home Acute and Community (HAC) Program and reports through the Acute and Integrated Stream (AIC). HARP provides education and care coordination to improve the health literacy, well-being, and health independence of individuals living in the community. The service promotes patient flow and aims to reduce potentially preventable hospital readmissions.
The Role
This position is open to experienced registered nurses with a strong interest in chronic and complex holistic health care.
HARP complex care: The HARP Complex Care Clinician is part of a geographic team, providing supervision and support to the multidisciplinary team, working alongside the nurses, case managers, social workers, and allied health clinicians. The role is responsible for conducting phone risk assessments, triaging and allocating new referrals, and prioritising care. The HARP Complex Care Coordinator also conducts comprehensive and holistic systems' assessments, initiates interventions to improve patients' health independence, and provides support and education on the self-management of chronic disease. The HARP Complex Care Coordinator works in collaboration with the patient, family, GPs, the HARP medical registrars, carers and other community based services or hospital based resources. The role works in partnership with the multidisciplinary team and the HARP registrar in the holistic care of patients. The role has leadership responsibilities, supporting the HARP team leads and undertaking a quality improvement portfolio in addition to clinical work. On occassion, the role steps up to provide team leadership.
Essential
Qualifications and Experience Required
For enquiries regarding this position, please contact Emma Jessup HARP Operations Lead 0409 623 808
Applications close 11pm AEST Monday, 8 June 2026
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.
- Permanent full time position
- RN Grade 4A YW7 or Allied Health Professional Grade 3
- Located at The Alfred
- Great staff benefits!
HARP (Hospital Admission Risk Program) Complex Care is largely a community-based service within the Health Independence Program (HIP). HARP sits within the Alfred Home Acute and Community (HAC) Program and reports through the Acute and Integrated Stream (AIC). HARP provides education and care coordination to improve the health literacy, well-being, and health independence of individuals living in the community. The service promotes patient flow and aims to reduce potentially preventable hospital readmissions.
The Role
This position is open to experienced registered nurses with a strong interest in chronic and complex holistic health care.
HARP complex care: The HARP Complex Care Clinician is part of a geographic team, providing supervision and support to the multidisciplinary team, working alongside the nurses, case managers, social workers, and allied health clinicians. The role is responsible for conducting phone risk assessments, triaging and allocating new referrals, and prioritising care. The HARP Complex Care Coordinator also conducts comprehensive and holistic systems' assessments, initiates interventions to improve patients' health independence, and provides support and education on the self-management of chronic disease. The HARP Complex Care Coordinator works in collaboration with the patient, family, GPs, the HARP medical registrars, carers and other community based services or hospital based resources. The role works in partnership with the multidisciplinary team and the HARP registrar in the holistic care of patients. The role has leadership responsibilities, supporting the HARP team leads and undertaking a quality improvement portfolio in addition to clinical work. On occassion, the role steps up to provide team leadership.
Essential
Qualifications and Experience Required
- Four or more years of Nursing or Allied Health experience following graduating from a Bachelor of Nursing or relevant Allied Health degree
- Excellent understanding of patient triage and clinical and psychosocial risk
- Sound assessment skills, critical thinking and the ability to work autonomously within role scope and as part of a team.
- Skills in improving patients' health states and quality of life through the promotion of chronic disease self-management and health independence
- Ability to rapidly recognise deterioration and or risk in the community and to escalate to the appropriate clinical and managerial line of management
- A strong interest in social equity and in caring for people who experience significant challenges in both chronic disease, vulnerability, and psychosocial complexities
- Leadership experience in the healthcare setting
- Salary packaging & novated leasing through Maxxia
- Onsite car & bike parking opportunities, deducted pre-tax!! *subject to availability
- Childcare services at The Alfred managed by KU Children’s Services
- Access to fitness passport
For enquiries regarding this position, please contact Emma Jessup HARP Operations Lead 0409 623 808
Applications close 11pm AEST Monday, 8 June 2026
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.