What are the responsibilities and job description for the Director of Consumer Lived/Living Experience position at The Alfred Foundation?
Alfred Health
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.
Alfred Mental & Addiction Health (AMAH) is responsible for the operation of services, which focus on people with a severe mental illness residing in the Inner Southeastern area of Melbourne.
The single most important goal of AMAH is to create an environment that facilitates clinical recovery, supports individual recovery efforts and strives to minimise service system barriers to the recovery process.
The Role
Alfred Mental and Addiction Health is looking for a passionate and change-capable leader who is able to capitalise on the opportunity of developing the lived/living experience (LLE) workforce in a time of transformation. You will be someone who relishes a challenge as much as you value team-building and inspiring others to find a way to reside in discomfort through change. You will have experience in inspiring your colleagues and earning trust for new ideas and encouraging the organisation to take chances.
The Director of Consumer Lived/Living Experience (LLE) is new leadership position at AMAH and has been created to oversee the strategic development, implementation, and evaluation of mental health LLE service provision, including inpatient and community-based services. This role will sit within the executive team and will lead and support the full and effective participation of people with personal LLE of mental illness in decision-making about innovation, policies and programs, including those directly affecting them. This position will be integral in the implementation of the Royal Commission into Victoria’s Mental Health System recommendations.
The Director of Consumer LLE is a senior position with high-level strategic engagement skills who will build exceptional partnerships directly with our executive team and operational staff. You will develop and support the leadership capabilities of people with LLE of mental illness through learning and development opportunities and deliver initiatives to develop an embedded career and workforce structure for the LLE workforce. You will contribute to system improvement, service planning, workforce planning, and the embedding of co-design principles into future program improvement and design. Through your leadership, you will contribute to the AMAH LLE Workforce being a thriving, impactful, innovative and satisfied workforce that contributes to maximising access, participation and mental health and wellbeing outcomes for our consumers and families, carers and supporters.
Essential
Qualifications / Experiences
All enquiries to Sandra Keppich-Arnold (DIrector of Operations) on ph: 9076 3718
Closing date: Monday, 22nd December 2025 by 11pm AEDT
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.
- Full-time (1EFT / 80 Hours Per Fortnight ADO) to June 2026
- Management & Administration Officers – Grade 7
- Located at Alfred Health
- Staff Benefits
Alfred Mental & Addiction Health (AMAH) is responsible for the operation of services, which focus on people with a severe mental illness residing in the Inner Southeastern area of Melbourne.
The single most important goal of AMAH is to create an environment that facilitates clinical recovery, supports individual recovery efforts and strives to minimise service system barriers to the recovery process.
The Role
Alfred Mental and Addiction Health is looking for a passionate and change-capable leader who is able to capitalise on the opportunity of developing the lived/living experience (LLE) workforce in a time of transformation. You will be someone who relishes a challenge as much as you value team-building and inspiring others to find a way to reside in discomfort through change. You will have experience in inspiring your colleagues and earning trust for new ideas and encouraging the organisation to take chances.
The Director of Consumer Lived/Living Experience (LLE) is new leadership position at AMAH and has been created to oversee the strategic development, implementation, and evaluation of mental health LLE service provision, including inpatient and community-based services. This role will sit within the executive team and will lead and support the full and effective participation of people with personal LLE of mental illness in decision-making about innovation, policies and programs, including those directly affecting them. This position will be integral in the implementation of the Royal Commission into Victoria’s Mental Health System recommendations.
The Director of Consumer LLE is a senior position with high-level strategic engagement skills who will build exceptional partnerships directly with our executive team and operational staff. You will develop and support the leadership capabilities of people with LLE of mental illness through learning and development opportunities and deliver initiatives to develop an embedded career and workforce structure for the LLE workforce. You will contribute to system improvement, service planning, workforce planning, and the embedding of co-design principles into future program improvement and design. Through your leadership, you will contribute to the AMAH LLE Workforce being a thriving, impactful, innovative and satisfied workforce that contributes to maximising access, participation and mental health and wellbeing outcomes for our consumers and families, carers and supporters.
Essential
Qualifications / Experiences
- At least 5 years of experience in a Consumer LLE field and with 3 years’ of demonstrated experience in leadership capacity.
- Demonstrated work experience in working from a LLE perspective (i.e. experience working in a consumer consultant or peer support role with mental health services or LLE roles within mental health peak bodies).
- Tertiary qualifications in a relevant discipline such as a health-related discipline, education, community development or welfare, or completion of lived experience training which could include Intentional Peer Support or Certificate 4 in Mental Health Peer Work.
- Current Victorian Driver’s License.
- Current working rights visa.
- Satisfactory completion of a Police Check.
- Satisfactory completion of Working with Children Check.
- Salary Packaging & Novated Leasing through Maxxia.
- Flexible Heath Insurance coverage through HCF Health Insurance
- On-site car & bike parking opportunities, Deducted Pre-Tax(Subject to availability)
- Fantastic onsite fitness facilities at The Alfred through ProSport Health and Fitness.
- Child Care Services at The Alfred managed by KU Children’s Services
All enquiries to Sandra Keppich-Arnold (DIrector of Operations) on ph: 9076 3718
Closing date: Monday, 22nd December 2025 by 11pm AEDT
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au