The Albany Assistant Manager - Restaurant

The Albany, a cornerstone of Cheyenne's hospitality and historical scene, is seeking an experienced and motivated Assistant Manager to join our leadership team. This is an opportunity to help lead an established, well-run, and beloved institution while working alongside the General Manager to uphold the high standards our guests, team members, and community have come to expect.

As Assistant Manager, you will serve as the General Manager's primary operational partner, helping ensure exceptional guest experiences, developing our team, and maintaining consistency across every aspect of the business. You will be a hands-on leader who thrives on the restaurant floor, enjoys coaching others, and takes pride in creating an environment where both guests and employees feel welcome.

Core Responsibilities:

Operational Leadership: Support and execute the daily operations of The Albany, ensuring every shift reflects our commitment to hospitality, quality, consistency, and operational excellence. Lead by example and maintain a visible presence throughout the restaurant.

Team Leadership & Development: Coach, mentor, and develop team members while fostering a culture built around our Vision and Values. Assist with onboarding, training, performance coaching, and recognition, helping every employee reach their full potential.

Support the General Manager: Partner closely with the General Manager to execute business objectives, implement operational initiatives, and maintain high standards throughout the restaurant. Serve as Manager-on-Duty and confidently lead daily operations during the General Manager's absence, ensuring seamless continuity for our guests and team.

Operational Excellence: Help maintain and improve systems related to inventory management, labor efficiency, food safety, sanitation, opening and closing procedures, and operational consistency. Identify opportunities to improve processes while ensuring established standards are followed.

Guest Experience: Create memorable guest experiences by actively engaging with guests, resolving concerns with professionalism and empathy, and ensuring every visit reflects the hospitality The Albany is known for.

Financial & Administrative Support: Assist with scheduling, labor management, inventory controls, ordering, cash handling, and other administrative responsibilities. Support the General Manager in achieving sales, profitability, and cost-control goals while maintaining exceptional service standards.

Multi-Department Coordination: Support the successful operation and staffing of all Albany business units, including our Restaurant & Bar, Package Liquormart, Choo Choo Moo seasonal ice cream stand, Friday Night seasonal outdoor bar, and occasional catering events. Help coordinate staffing and operations to ensure each area operates efficiently and consistently.

The Ideal Candidate:

Team-Focused Leader: You naturally build trust, communicate clearly, and enjoy helping others succeed. You lead with accountability, positivity, and consistency while creating an environment where people enjoy coming to work.

Operationally Minded: You appreciate well-designed systems and understand that consistency drives success. You take initiative, pay attention to detail, and enjoy solving problems before they become bigger issues.

Calm Under Pressure: You remain composed during busy service periods, make thoughtful decisions, and provide steady leadership that inspires confidence from both guests and team members.

Guest-First Mentality: You understand that hospitality begins with people. Whether supporting your team or interacting with guests, you create positive experiences through genuine care, professionalism, and attention to detail.

Local Heart, Professional Mind: You appreciate The Albany's history, value its place within the Cheyenne community, and take pride in contributing to one of Wyoming's most iconic establishments.

Why The Albany?

We offer a stable, professional environment where teamwork, leadership, and hospitality are valued. As Assistant Manager, you'll play an integral role in the continued success of a landmark restaurant while working alongside an experienced leadership team committed to excellence.

Benefits include:

Competitive salary commensurate with experience

401(k) with company matching

Paid Time Off

Comprehensive benefits package

Professional growth and advancement opportunities

The opportunity to help lead one of Wyoming's most iconic establishments

Closed on Sundays

Our Vision:

At The Albany, we welcome people home. We create delightful experiences that leave our guests and team members feeling like family.

Our Values:

Accountability for Results

Relentless Improvement

Passion to Serve

Integrity in All Actions

Respect for Each Individual

Embrace Change

How to Apply:

If you are a hospitality professional who enjoys developing people, creating memorable guest experiences, and supporting operational excellence, we'd love to hear from you. Please submit your resume and a brief cover letter telling us about your leadership style, your approach to team development, and what great hospitality means to you.

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training

Work Location: In person

Salary : $20 - $24