What are the responsibilities and job description for the Call Center Specialist position at The Alaska Club?
Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience.
Call center associate duties may include:
Interact with customers to provide information for entire shift
Maintain productivity standards
High level of professional customer service
Accurately process transactions regarding products and services
Accurately record all customer contacts
Move fluently through computer system to track, gather information, and/or troubleshoot customer issues
Refer unresolved customer issues to designated department or supervisor for resolution
Required Skills and Experience:
Strong computer and typing skills
1-3 years of customer service experience
Experience working with Microsoft Office
Completion of High School Diploma or equivalent
Ability to handle heavy inbound calls
Strong organizational skills
Ability to work independently
Proven ability to meet/exceed performance standards
Excellent typing and data entry skills
Navigating through multiple databases and using duel computer screens
Providing excellent customer service to a large member base
Answering a wide variety of member and nonmember questions and finding solutions to problems
Professional verbal and written communication skills
Preferred Experience:
1-3 years of call center experience
Advanced experience in Microsoft Outlook, Word, Excel
