What are the responsibilities and job description for the Assistant Customer Service Supervisor position at The Aero ALL-GAS Company?
Join Our Team as an Assistant Customer Service Supervisor at The Aero ALL-GAS Company!
Location: Hartford, CT
Department: Customer Service
Reports To: General Manager and Sales Director
Employment Type: Full-Time
Company: The Aero ALL-GAS Company
Welcome to ALL-GAS!
At ALL-GAS, we’re passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we’re excited to invite a friendly, organized, and enthusiastic Assistant Customer Service Supervisor to join us on this journey!
Position Summary
We are seeking a motivated and detail-oriented Assistant Customer Service Supervisor to support daily customer service operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.
Key Responsibilities
- Support management in supervising and mentoring customer service staff
- Assist with scheduling, training, and performance coaching
- Handle escalated customer inquiries and resolve issues promptly and professionally
- Monitor service quality, response times, and customer satisfaction metrics
- Help implement and enforce company policies and procedures
- Collaborate with other departments to ensure seamless customer experiences
- Assist with reporting, documentation, and process improvements
Who We’re Looking For
We’d love to meet someone who’s excited to jump in and make a difference! Here’s what we’re hoping you bring:
Qualifications
- Required - High School Diploma or GED
- 2 years of experience in customer service, with at least 1 year in a supervisory or lead role preferred
- Strong leadership and interpersonal skills
- Excellent written and verbal communication abilities
- Proven ability to handle difficult situations calmly and effectively
- Proficiency with customer service software, CRM systems, and Microsoft Office
- Highly organized with strong attention to detail
Preferred Skills
- Experience in training and onboarding staff
- Ability to analyze customer feedback and service metrics
- Conflict resolution and problem-solving skills
- Adaptability in a fast-paced environment
Why You’ll Love Working With Us
- A competitive salary that reflects your skills and experience.
- Great benefits, including health, dental, and vision insurance.
- A 401(k) plan with company matching to help you plan for the future.
- Generous paid time off and holidays to recharge.
- Plenty of opportunities to grow and learn with us!
Ready to Join Us? Click "Apply for This Job"
ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.