What are the responsibilities and job description for the Assistant General Manager position at The Admiral's Inn?
Job Summary
Role and Responsibilities
- Plans, develops and implements front desk procedures regarding check-ins, check-outs, reservation making and general guest interactions
- Recruits and supervises a team that delivers exceptional service and unparalleled hospitality
- Ensures all new employees receive adequate training in accordance with company standards
- Collaborate with other hotel AGMs (The Francis, The Admirals Inn, and The Longfellow) on a monthly basis to discuss best practices and ways to improve current strategies
- Work with GM as needed to run operations of The Colonial Inn in the off-season in addition to the summer season April-October.
- Collaborate with GM to create realistic budgets that drive room rates and occupancy
- Meet or exceed budgeted numbers while continually furnishing the culture and brand
- Strategically use 3rd party sites to release inventory ensuring hotel is maximizing profits
- Monitor and analyze industry trends to open up new streams of revenue for hotel
Cultivate a fruitful and beneficial relationship with strategic businesses partners and Community
- Ensure constant, fruitful connection with the local and regional businesses.
- Ensure the mutual respect and caring of all transactions with key relationships.
- Ensure hotel is a model citizen within local community by actively seeking ways to participate in projects that give back to Ogunquit and York County
Ensure rigorous knowledge of and adherence to all applicable laws, policies and procedures
- Adhere to all Uncommon Group procedures as it pertains to personal appearance, attendance and conduct
- Complete all assigned administrative requirements accurately and on time
- Remain current and compliant with the correct HR practices and policies
- Ensure that the Payroll process is completed accurately, on time and according to business/accounting procedures.
- Ensure DOL/Health Department compliance as it pertains to the operation
- Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary
Core Requirements
Excellence Driven
Accountable
Attention to Detail
Communication
Integrity
Preferred Skills
Bachelors Degree or equivalent experience
Proficient in Microsoft Office Applications, Social Media Aggregators and Website development
Strong Understanding of seasonal hotel industry
Additional Notes
Must be able to maneuver to all areas of the hotel. Requires mobility, prolonged standing, bending, stooping, and reaching. Must be able to respond to visual and aural cues. Must be able to tolerate varying levels of stress, temperature, and fatigue. Heavy customer contact may be required.
Involves standing for extended periods of time
Ability to lift 25lbs comfortably